Review Time
I recently got a Steam deck. Did some research as wanted some accessories. Found out about JSAUX. I bought there carrying case, a dock, there mod case and power bank. On delivery of the power bank it wouldn't power on, I tried for a few days to get it to work with no luck. I contracted JSAUX support and next day received a response asking me to try a few things, none worked, I responded advising none worked abd included a shortly video as this is what I was asked to do. They emailed back next say advising they would despatch a replacement. Next day got an email from courier advising they are expecting my parcel. Amazing service, very professional, very quick and prompt. The items I have received are great and the after sales service are some of the very best I have received ever.
I ordered a bunch of JSAUX stuff for my steam deck off Amazon, I was so excited when they arrived, I got it all of it except for the kickstand that is supposed to come with the mod case. Luckily their support team was able to send me one free of charge and it was no hassle at all. Thanks Nancy
I had an issue with a broken kickstand on my mod case and contacted the support team. They were incredibly helpful and promptly sent me a replacement. The process was quick and smooth, and I truly appreciate their commitment to product quality and customer care.
The company provided a high-quality case, but even more impressive was their exceptional service when I encountered an issue with my purchase. Months later, when I reached out to their support team with the details of the problem, they promptly addressed it and sent me a replacement case without hesitation. This level of support makes online purchasing effortless and assures me of my future business with them. I highly recommend this service.
I had a display connection issue with a product from a crowdfunding project. Support on their website was limited, but their team consistently provided updates via email. I replied to one and received a helpful response within 24 hours, guiding me step by step to resolve the issue. I had a very patient support team member who aimed to help me, and I truly appreciate it. Thank you.
I reached out to the support team after my dock stopped functioning properly. After a quick troubleshooting session and sharing a video, they swiftly identified the problem and arranged a hassle-free replacement. Communication was clear, prompt, and professional. They provided tracking details, followed up post-delivery, and ensured the new unit was working well. The replacement arrived quickly and has been performing flawlessly. I genuinely enjoy using the dock, and this experience has boosted my confidence in both the product and the company behind it. Given the quality of support and how smoothly the warranty was handled, I’ll use this dock confidently and will certainly consider this brand for future purchases.
Claim your business profile now and gain access to all features and respond to customer reviews.
JSAUX, a pioneer brand in innovation and quality, boasts products that are best-sellers across over 100 countries and regions worldwide, serving more than 20 million consumers. Since 2016, multiple JSAUX product lines sold on Amazon have been designated as “#1 Best Sellers”, ranking first in several categories. This success has solidified JSAUX’s foothold in the electronics accessories market and has further established the brand as one of the top 100 Chinese brands on Amazon.
In 2022, JSAUX swiftly rose to become one of the most popular brands in gaming accessories, firmly establishing itself as the premier brand for Steam Deck accessories. The brand’s strong product innovation, superior quality, robust supply chain, and consumer-centric brand strategy have enabled it to continuously design and produce outstanding products over the past seven years. This accomplishment is the result of seamless coordination within our internal teams, spanning from research and development to product manufacturing and global marketingSee more
