Review Time
Used them twice - June and Sept 2024. The experience with the guys who come out was good. But trying to get a charitable receipt is a lot of work. The website says 14 days but you have to follow up multiple times and then the receipt is for 1/10 the amount donated (the true charitable and not the junk). Seems odd. The website should be updated to reflect how it is really working. I even replied to their survey over a week ago and never heard from anyone. Lori-Ann who I booked appointment with said there is nothing she can do but will pass my info along. Again a week and haven't heard from anyone. In June same runaround until I finally received the receipt. I never write reviews but felt I needed to let people know.
Had thousands of dollars worth of furniture and small appliances collected. All were a year old or less in perfect condition. Never received a tax receipt. Looks like there was no effort to donate.Tried to contact the company only to get an email bounce back.
I chose junkluggers because I had a lot of good things but did not have a large enough vehicle nor time to take to donation station. Junkluggers advertises that they will donate what they can and junk the rest but provide you with an itemized receipt of what was donated. A lady and her 2 sons arrived in a car and then a truck and driver came as well. The minute they arrived the woman started going through all the items she liked and she and her sons loaded those in her personal vehicle and put the other items in the junk truck. She even asked her son's to choose what video games they liked right in front of me as she went through all my decor. I asked her if they would be donating the items she put in her car and she said I would be provided with an itemized receipt of what was donated within 2 weeks. That was 04/23/24, it is now 06/04/24 and I never received anything. They DO NOT donate any items for you. They keep them for themselves.
After 8 hours of waiting for someone from the Load Up service (with a scheduled 3/2/23 pick-up date) that NEVER ARRIVED, plus, 3 hours of trying to reach a Load Up representative via multiple email and text messages, on-line Contact Us forms, and phone calls (each time, I was placed on hold for >/= 30 minutes), I also contacted another San Antonio removal service (Junk Luggers) that was willing to donate to charities (e.g., Arms of Hope) and/or refurbish my older furniture items. At the last minute (i.e., at ~ 5 PM on 3/2/23), I spoke with the Junk Luggers scheduler (Antonia) who jumped through hoops to get me scheduled for a next day pick-up with LESS THAN 24-hour notice (i.e., BEFORE the new furniture was to be delivered in 36 hours), plus, accommodated my work schedule (after I already wasted an entire day off waiting on the Load Up service that NEVER ARRIVED)!! The best part of the Junk Luggers service was that I was able to actually speak to someone, plus, they sent email & text message updates (including phone calls) on/before they showed up on time. FYI: Junk Luggers does offer a Military discount, but, their cost is per truck (NOT per weight or the number of items for pick-up) so their total was 1.75 times higher than what Load Up quoted (but again Load Up NEVER arrived; whereas Junk Luggers showed up ON TIME and with less than a 24-hour notice, plus, donates to charities and/or refurbishes items to prevent placing non-degradable items into the waste dumps). Every part of the process with contacting and dealing with the Junk Luggers company and staff was exceptional!!! I wholeheartedly recommend Junk Luggers and will use their service again when we eventually remodel 2 rooms!!
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Disposes of garbage, construction material, and appliances. Refuse is sorted for recyclables and tax deductible donations.
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