Review Time
Two of the main selling points for these toys is the bone shaped treats fitting into the bone shaped indentations in the toys and Sandy's guarantee to make it right if something isn't to satisfaction.
My experience is that the treats are too small and just fall straight out of the indentations so the toys are pointless on that front.
I emailed the company, giving them the benefit of the doubt that perhaps I'd received treats that hadn't been manufactured correctly. I received a response asking me to check I had received the correct size treats. I confirmed that I had. Since then I have not had a response despite chasing.
It's really disappointing as the concept is great but the execution and customer service are poor.
Two of the main selling points for these toys is the bone shaped treats fitting into the bone shaped indentations in the toys and Sandy's guarantee to make it right if something isn't to satisfaction. My experience is that the treats are too small and just fall straight out of the indentations so the toys are pointless on that front.I emailed the company, giving them the benefit of the doubt that perhaps I'd received treats that hadn't been manufactured correctly. I received a response asking me to check I had received the correct size treats. I confirmed that I had. Since then I have not had a response despite chasing. It's really disappointing as the concept is great but the execution and customer service are poor.
Fantastic. My dog loves these puzzles. Pretty much destroyed the Yes stick and the dentist but shes a very determined chewer. Keeps her amused for ages. Loves the tasty bone shape treats. I wish they were slightly less expensive treats. I put ordinary treats inside them as well. Great product
I purchased the Pro Chewers bundle and the brain teaser both in L as he's a golden retriever who destroys everything. This has been the best toys I have purchased. He takes a while to get treats out and he naps afterwards but I never leave them out when I'm not around as with anything with dogs. Read some stories of the dogs destroying them. That can happen with anything that's left for a bored dog.
So far so good. Bought the Ultimate Enrichment Bundle for my 6 month old Mali. Trying to keep most of them for Christmas but he absolutely loves the blue brain teaser. It’s kept him occupied for ages and if you know Malis very rarely are they still!!
We run a small dog minding and walking service, and K9connectables has been a game-changer for us. Their toys are a huge hit with all the dogs—especially the more destructive ones who usually tear through everything. These toys keep them entertained and happy, which makes our job so much easier. On top of that, the customer service has been fantastic. They went above and beyond , which really helps a small business like ours. It’s rare to find a company that combines great products with genuine care for their customers, but K9connectables does exactly that. Highly recommend them to anyone looking for durable, fun toys for their pets. Thank you again, K9connectables!
The website is clear and attractive. Advice is easy to get, timely and useful. Customer service was great, polite, helpful and didn’t make me feel like an idiot for ordering the wrong size. Bought the pro-chewer bundle in advance of collecting my springer pup. It arrived in timely fashion and on seeing it, we decided to save it for Christmas and make do with something a little smaller for a week or so. Now 10 weeks old, Maggie LOVES the variety this offers coupled with the familiarity or it being the same pieces. It is saving our hands and feet a lot of punishment when she engages her Dino-mode!
Bought for my puppy, and the dentist gentle toy started to break within literally 10 minutes of her gnawing at it.The tuff toothie one, however was really good, and my dog loves them. So, I whatsapped the customer service team and they were really quick to respond and offered me a replacement of the tougher rubber one which I appreciated.
I’ve been using K9Connectables for a while now, and they’ve genuinely transformed playtime and downtime for my dog. The quality of the toys is outstanding — durable, thoughtfully designed, and clearly created with real understanding of how dogs think and behave.Their support desk is outstanding and resolved an issue I had immediately - thanks guys.Best wishes
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K9Connectables creates clever connectable dog toys and treats that challenge, reward and calm your dog’s natural instincts. Designed in Ireland by an industrial designer and inspired by a toy-destroying Labrador, our patented system lets you fill, connect and customise puzzles to suit your dog’s play style, chewing strength and experience level. From gentle chewers to power chewers, K9Connectables help reduce boredom, anxiety and destructive behaviour by turning mealtimes and treat times into fun, engaging brain games. We’re a small, dog-obsessed team committed to safety, quality materials and happy, tired dogs.See more
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