Review Time
Canceling a subscription is a tedious and laborious process. I have canceled my subscription on 3 occasions. The first one was without issue. The deliveries stopped until I resumed the subscription. The second and third cancellations were problematic. Deliveries continued without my consent. There are multiple pop ups that must be navigated through, each of which is leading the user to continue the subscription. In any event, the management team has made it difficult to cancel a subscription. This results in increased sales and reduced customer satisfaction.
The product is fine, albeit at the high end of the cost spectrum.
I placed an order for product and later received 2-seperate shipments. 1-was my actual order and the other I had no idea about. I logged into the Ka Chava webite and found that I had been signed up for a subscription for the order I placed, and also for a second subcription I knew nothing about. I contacted Ka Chava support and was told I could only receive a credit for 2-out of the 4-products that they randomly shipped me an order for. That credit could be used on their website AND will not go back to the source of payment.it's a scam to automatically setup customers for a subscription for the product of their one time order, and then to add another subscription ontop of that which a customer will NEVER get their money back.Do not order through Ka'Chava.com You will be scammed!!!
Canceling a subscription is a tedious and laborious process. I have canceled my subscription on 3 occasions. The first one was without issue. The deliveries stopped until I resumed the subscription. The second and third cancellations were problematic. Deliveries continued without my consent. There are multiple pop ups that must be navigated through, each of which is leading the user to continue the subscription. In any event, the management team has made it difficult to cancel a subscription. This results in increased sales and reduced customer satisfaction.The product is fine, albeit at the high end of the cost spectrum.
Cannot trust this company! I had a subscription I canceled in February when I learned of lead being found in their shakes. In December, I received an email which made it seem like my subscription was still active (after receiving nothing since I cancelled in Feb.) I reached out to Customer Service immediately and they confirmed my subscription was cancelled and I would not be charged. THEN 1/1/26, I was charged (despite customer service saying I would not be.) They then blamed me saying that I made an adjustment in September that triggered the subscription. The only thing I could have done in Sept was log in to confirm my subscription was cancelled (which should never trigger a reactivation or new subscription.) Since I cannot trust this company now, I filed a dispute with Paypal, but not only has Kachava stopped replying to my emails, they told paypal that this charge was valid. Run away from this company and their lead-laced products and unscrupulous practices. I am shocked they are getting away with this!
I was a customer since 2022, my last order took over two weeks to be delivered. $~70 something dollars for a single bag of protein powder to take two weeks is such a sad joke.Their customer service experience changed and the customer service might as well be a an AI chat bot because it was one of the most cold do nothing responses I’ve ever received. A form of gaslighting is what I’d compare it to. There are much more affordable, efficient and better protein sources that can be shipped overnight for less money and less hassle. They’re good at branding and marketing but not much else. They don’t disclose the lead levels in their product either. Red flag in my opinion.
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Ka'Chava provides the most protein and nutrient-rich, plant-based superfoods found in nature. Order our healthy and tasty plant based powder meals for a complete and natural nutrition.
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