katycharm.com

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1 Based on 41 reviews

We are a specialty boutique, offering products about fashion and accessories for women, thoroughly good in design and stand behind their quality with a reasonable price....

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Jane Stevens
They sent me a cheap and nasty rip off…

They sent me a cheap and nasty rip off of what they were advertising. Was meant to be stretch avtive pants woth perfect drape and soft material. Got cheap absolutely no stretch, nasty plasticly fabric, badly sized and with zippers that are impossible to do up and come open even if you do manage to get them up. No good for me. I got them for active wear. A clear scam.

1
Date of experience: Jan 31, 2026
Jane Stevens
They sent me a cheap and nasty rip off of what they were advertising. Was meant to be stretch avtive

They sent me a cheap and nasty rip off of what they were advertising. Was meant to be stretch avtive pants woth perfect drape and soft material. Got cheap absolutely no stretch, nasty plasticly fabric, badly sized and with zippers that are impossible to do up and come open even if you do manage to get them up. No good for me. I got them for active wear. A clear scam.

1
Date of experience: Jan 30, 2026
Beverley Falconer
Dont believe a word they say

Dont believe a word they say! Ordered a bra as the marketing video was great for full busted woman. Bra arrived - totally miss sized. Cup size to fit a teenager, chest measurement way too big and material so flimsy it would not keep anything in place!I requested a refund and the response was nothing like their advertising of satisfaction guarantee and returns. Website says: 45 day satisfaction guarantee, change size at not extra cost....the option they gave was for me to pay and additional $4.99 to send another bra which would not fit based on the item they originally sent! I asked for shipping label address and was told that I can keep the product and get a 10% refund! Which does n ot even cover the shipping costs.On the web they offer a sizing and fitting expert...Never heard from them or got advice after complaining! The product is a one size fits all l, xl, xxl with no cup sizes although the web site makes you specify a cup size when you order. This is a scam.... do not buy from this company.

1
Date of experience: Dec 22, 2025
Whitney Parker
I purchased this item because I thought it was legit

I purchased this item because, in addition of looking good, it had a 45 days unconditional warranty.The item arrived after quite some time. The item looked good (no problem there) but the size was way,way off and was maybe made for a child as a training bra and not for an adult. I got in contact with customer service and been getting emails back stating they get back with me. 4 days now and no answer to my request for a refund !!! These are crooks and I caution people to purchase from them, they will not hold up to promised warranty. I will file with the BBB and hope this gets me somewhere and contact my form of payment and ask for a fraud alert for this company. I would give less then 1 star if I could.

1
Date of experience: Dec 29, 2024
Gale
SCAMMERS DO NOT BUY FROM

After 5 months of waiting I asked them where my order was and they came back and said the address was wrong and gave me a zip code from god knows where. I KNOW my address and asked for a refund or the item and they said no refund due to them having the wrong address and would not ship item.

1
Date of experience: Nov 10, 2024
Edelegg
Was highly disappointed when I received…

Was highly disappointed when I received the bras. Two sizes too small and that’s going easy on it. I tried to get a full refund and they refused and wanted me to pay for shipping to have them shipped back to Vietnam. Well, I got them. I disputed the charge on my credit card and got the money back that way in full. Do not order these bras.

1
Date of experience: Sep 07, 2024
Demetria Johnson
Received my bras two days ago

Received my bras two days ago. Received correct colors but about 5 sizes to small. After reading The Better Business reviews I'm not confident I'll get my money back. Should learn not to buy from these sham Chinese companies.

1
Date of experience: Aug 28, 2024
Isabella
I recently purchased 2 bras from…

I recently purchased 2 bras from Katycharm and the size was extremely small. They refused a refund, only wanted to give me a DISCOUNT on another purchase. I do not want anything else from them. THEY DO NOT STAND BEHIND THEIR PRODUCT!!!DON'T WASTE YOUR MONEY LIKE I DID!!!!!!

1
Date of experience: Aug 21, 2024
WB80
Ordered 1 bra from this company

Ordered 1 bra from this company, which I should have know better. Received bra way too small. The following is excerpts from my emails to and from them: received my bra today and it is WAY TOO SMALL definitely not a 40 DD, the tag on the inside of the bra showed a XL. This bra was more like a 34B. I want to return for a full refund and I feel since the size was way off you should cover the shipping I paid to come to me and the shipping I have to pay to ship back to you. Please advise on how to return.From them: Thank you for reaching out to us. We understand your frustration with the bra not meeting your expectations/fitting you and want to ensure that we address this concern promptly. To better assist you, we also kindly request that you provide us with a few pictures of the bra you received and let us know whether the band size or cup size does not fit. These pictures will help us assess the situation accurately. (Kindly note: Please provide the proof within 15 days from the date of the request; after 15 days, we will be unable to offer further support. Do not return items without our confirmation)1. A photo of the shipping label2. A photo of the size tag of the product3. A photo of the product you receivedOnce we receive the pictures, our team will thoroughly review them and work towards finding a suitable solution for you.Thank you for your time and cooperation. We look forward to receiving the pictures and working toward a solution that meets your needs. If you have any further questions or concerns, please feel free to reach out to us. From Me ( which I thought was stupid to send photos)Attached are pictures of shipping label, bra, and label inside bra as requested. Hope to get this resolved quickly.From them: Thank you for your response. We appreciate your cooperation in this matter.According to the factory's conversion, 40DD is equivalent to XL, so you can rest assured that the product you received is the correct size. We deeply apologize that the product does not fit you as expected, and we sincerely regret any inconvenience this may have caused.We understand that each individual has a unique body shape, which can sometimes affect the way a product fits. Unfortunately, there are instances where a product might not fully accommodate the diversity of body shapes among our customers. We hope you can empathize and understand that we always strive to provide the best shopping experience possible.After careful consideration and a thorough review, we determined two solutions below:Option 1: Refund 30% of the product value and 20% discount for your next order.Option 2: Refund 40% of the product value. From Me:I do not agree with either option. I want a full refund, I have brought bras online before and normally a 2XL is considered a 40DD. I wanted to try your bra because I love the concept of the front buttons, but the sizing is incorrect and I should not have to pay any thing due the error of your factory conversion.From them: Thank you for your response. We understand that the solutions we initially offered might not have met your preferences. We truly value your feedback and, in light of this, we would like to propose the revised solutions:Option 1: Refund 100% of the product value when you return the package to our warehouse in Vietnam at your postage expense. You may return the item to our warehouse in Vietnam. Kindly note that the shipping fee will be at your expense and maybe around $30, as we are unable to provide a complimentary shipping label.Why Vietnam? We have many warehouses worldwide, and one of them is in Vietnam. We assign specific products to be stored in specific warehouses based on logistical considerations.Option 2: Refund 70% of the product value. To save you from the inconvenience of returning the item, we are delighted to offer you a direct refund of 70% of the purchase price. You are welcome to keep the product and consider giving it to friends, family, or anyone in need.Please inform us of your preferred option in the next 48 hours, and we will proceed accordingly. If we do not hear from you within this period, we will assume you have chosen to keep the item, and no further action will be takenThis company DID NOT FOLLOW THEIR OWN RETURN POLICY. I FELT LIKE IT WAS GOING TO BE A NEVER ENDING BATTLE ( END UP TAKING 70%) SO I LOST $9.69. ALSO IF A FOREIGN COMPANY WANTS TO SELL TO CONSUMERS IN USA they have to provide a USA return address or buy the return shipping cost.Lesson learn

1
Date of experience: Aug 21, 2024
Bradley Kelly
The snaps don't stay snapped

The snaps don't stay snapped. DO NOT buy this junk bra. I asked for a refund they asked for pictures i sent 3, then they asked for a video of it not staying snappped I declined due to nudity of my breasts falling out..they cant refund my money cause i wont send picture of my breasts to them....

1
Date of experience: Aug 20, 2024

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Business Details

  • We are a specialty boutique, offering products about fashion and accessories for women, thoroughly good in design and stand behind their quality with a reasonable price.

  • email support@katycharm.com
  • language https://katycharm.com

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