Review Time
I tried to check the price with shipping but they don’t show shipping prices endless you type in your email and the minute I did that shop logged in and then completed my order without any authorization from me like clicking complete order which it just went right through and bought it, I cant afford it right now and I did not click complete order, and getting ahold of customer service is bullshit because they just send an automated message through email saying they’ll contact you within 24-48 hours, and send you to voicemail on phone, it’ll be shipped before im able to cancel it.
I had an issue with the top coat in the pack I was sent. I emailed the company and they told me that sometimes this happens in transit and to put the bottle in a cup of boiling water for 5 minutes. This didn't help. When I went back to the company to ask them to either refund or replace the product, they asked for images. I sent a video to them via email - each time they said they hadn't received it. Refusal to help beyond that. Expensive product with terrible customer service.
so i bought their led lamp love the fact that has a wide opening to put hand into but make sure customer puts hand to fingerprint plate or thumb doesnt cure. i bought the gel base and no wipe topcoat a few customers later they returned with gel peeled off ( i was confused as to how new lamp fresh product ) well after carefully checking the issue i thought it was the lamp (brand new) so had to return but than i used a workers lamp and same thing even the top coat was dull and still not cured so i tried another brand from my work place and no issue with there product so contacted kiara sky and was told no other complaints hard to believe so finally i asked to talk to head person in charge ( im still waiting they dont care about my business or concern) but it was after their 30 window i had bought a few bottles and they allowed me to return .... not happy with the product nor customer care this is my lively hood and cost me my reputation and clients ..... not even sure ill purchase again.....
15 year nail veteran, I'm sorely disappointed with Kiara sky. This is not a company for nail professionals. Their products and equipment are very poorly made. Their dust collector has no suction, their nail drills arrive broken and never get repaired properly even though they should be under warranty, they block all the negative reviews of their products from nail professionals and only allow the good ones. I've never seen such a shady company receive so much business, they definitely have a good scam going. If you value your money don't shop Kiara sky.The one exception is their acrylic brush. That is the only item of value and quality they sell.
I purchased a beyond pro nail dust collector. The first one lasted two weeks. After jumping threw hoops we received the second one under warranty. It will only run for approximately 2 to 3 minutes and not restart until a cool down of a few minutes.You would think for $299 that would receive a quality product. This product is absolutely useless. And customer service is terrible for what you have to do to return a product.
Not worth the trouble. The product is inferior- both the top coat and the base dry up and are unusable, with half the bottle of product remaining! Then when you order - count on being charged immediately- but receiving an email 4 days later- stating your order is still being processed. When you call for an update and explanation as to the hold up- you’re told it will be another 5 days before it even ships! That’s 9 days after you have been charged. They state they have the product in their warehouse- and won’t tell you how many employees they have packing these orders. There’s no expediting even though you are out the cost of half the product, due to its poor quality and ridiculously short shelf life. This is the 2nd time- the excuse for the outrageous delay in packaging your order to ship, is ALWAYS due to some enormous number of orders they have just received over the past weekend, due to a sale. If this is true, and they know this- then any reputable company would plan on this onslot of orders and hire more help to meet their customer’s needs!
This company is unprofessional, slow and has no idea how to run a business or conduct positive customer service. I bought a $300 nail drill from them that arrived broken (this was after waiting a week for KS to even process the order and a week to get to my house). They say they have a 30 day return policy. When I called to ask for a return shipping label because they sent me a broken e file nail drill I was told I need to send a video of the issue! Seriously? I spent $300 on a product from them because I wanted a high end quality machine. Why would I not want to keep it?? Kiara Sky is not customer oriented. They take your money instantly but take 2 weeks to ship within the US and they don't guarantee their products. I filed a complaint with the BBB as well. Save your money and save time by buying from some other nail supply company
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Kiara Sky Professional Nails strives to provide quality nail products! Browse our selection of striking nail lacquers, gel polishes, and dip powder.
