Review Time
I recently bought paint from Knuckles and I’m so impressed! The coverage was amazing, it went on smoothly and needed hardly any coats. The finish looks really professional and the colour is exactly what I wanted! It was easy to work with and dried beautifully. I’ll definitely be using it everywhere else.
Was dubious due to this being a fairly new company. Slight hiccup to begin with as received the wrong sized paint tins but I received an immediate response to my message from the customer care team and my correct order was sent out the next day!! It was quick delivery both times, the paint is absolutely beautiful. Easy to use, very pigmented, barely any odour. Its honestly one of the best paints I have seen and used. Super happy. Doing my whole house is Knuckles for sure!!!
I would leave no stars if I could. Ordered two samples of paints which are charged for. When they arrived, they were swatches of paper. Anyway, they had were the wrong colour swatches. There is no telephone number anywhere to call customer services. I emailed to say please send the correct colour as I had the decorator booked. No reply. I emailed again. no reply. Poor, poor customer service
If I could give zero stars I would. Allow me to explain... 1 - I ordered paint from their very convincing website that was exactly what I was looking for. It was called catapult and looks black on the site2 - It took a few days to arrive in attractive tins, but when I painted a sample area, it was brown. Really brown. I put on a couple more coats. Still brown3 - I looked for a number to return. There is not one anywhere. I emailed and got no response. I messaged through their online messaging. No response. I went into the returns section and it is blank.4 - There is a part of the returns area that looks like it might take you to another page, but you have to consent to recieve junk emails from them, which I believe to be in violation of GDPR rules5 - I am now out of pocket by £74 and I dont know that if I return the paint, that this scam company won't refund me and will sell the paint to another unsuspecting victimI am now looking at Trading Standards and the ICO for the GDPR rule breach.I ended up going back to Little Greene, got their outdoor black paint the same day and it is amazing - 5 stars to them :)
Pretty sure this is a scam company. I ordered paint from them for my front door but then after ordering did a bit or research and couldn’t find reviews. I found their Instagram which only had around 70 followers, contacted them via this platform and they assured me they were legitimate and the lack of followers was due to being a new company (this was over a year ago and they appear to still be saying this). Anyway, I ordered paint for close to £40, did a swatch on my door and it is terrible quality. Not the colour advertised and did not look to be outdoor paint. A very strange scam as they have an expensive looking website but a scam nonetheless. Avoid.
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