Review Time
My first order was very good, which is why I decided to order again. Unfortunately, the second order was very disappointing.
The products arrived damaged, several cosmetic products had broken protective seals. Because hygiene is very important for cosmetic products, I could not be sure that the items had not been used before. One gift item was also missing.
I had to contact customer service multiple times to resolve the issue and arrange the return. The return process took more than one month and required several reminders. After repeated follow-ups, I finally received a refund, but only for the product amount – the return shipping costs were not refunded.
The reimbursement of shipping costs had been agreed with customer service in advance. I provided the DHL receipt both inside the package and again by email, as was requested by KSisters. Despite this, the shipping costs were still not refunded.
I had to contact customer service again to remind them about the shipping reimbursement. I was told that the transfer had been made, but the money did not arrive. I had to write again. Eventually, they transferred only a partial amount of the shipping costs.
When I contacted again regarding the missing amount, I received a reply referring to their general return policy, stating that customers have to bear the shipping costs.
It has been almost two months, and I still have not received the full refund for the shipping costs that was agreed upon in advance.
The whole return process of opened products (hygiene issue) and especially the last email from Ksisters made me feel being scammed.
Despite the long and difficult process, I was still willing to remain a customer by KSister, and initially did not intend to leave a bad review. However, the last response from customer service was the decisive factor that led me to share this experience and to the conclusion that I will never order from KSisters again.
My first order was very good, which is why I decided to order again. Unfortunately, the second order was very disappointing.The products arrived damaged, several cosmetic products had broken protective seals. Because hygiene is very important for cosmetic products, I could not be sure that the items had not been used before. One gift item was also missing.I had to contact customer service multiple times to resolve the issue and arrange the return. The return process took more than one month and required several reminders. After repeated follow-ups, I finally received a refund, but only for the product amount – the return shipping costs were not refunded.The reimbursement of shipping costs had been agreed with customer service in advance. I provided the DHL receipt both inside the package and again by email, as was requested by KSisters. Despite this, the shipping costs were still not refunded.I had to contact customer service again to remind them about the shipping reimbursement. I was told that the transfer had been made, but the money did not arrive. I had to write again. Eventually, they transferred only a partial amount of the shipping costs.When I contacted again regarding the missing amount, I received a reply referring to their general return policy, stating that customers have to bear the shipping costs. It has been almost two months, and I still have not received the full refund for the shipping costs that was agreed upon in advance. The whole return process of opened products (hygiene issue) and especially the last email from Ksisters made me feel being scammed.Despite the long and difficult process, I was still willing to remain a customer by KSister, and initially did not intend to leave a bad review. However, the last response from customer service was the decisive factor that led me to share this experience and to the conclusion that I will never order from KSisters again.
This was my first time ordering from Ksisters, and I can honestly say that the experience was amazing. My order was processed very quickly and everything was done in a very professional way.I especially loved how carefully my skincare products were packed. Everything arrived neat and secure, and most importantly, all the products are 100% original.What impressed me the most was that the team actually informed me that one of the products I ordered has about 4 months left before its expiration date, which is why it had a big discount. I have never experienced this level of honesty before — usually stores just send the product without saying anything. Here they handled it in such a thoughtful and transparent way, and I really appreciated that.For a first impression, it was honestly wow. Now I will definitely order only from this store.For me, product safety, fair prices, and authenticity are very important — and this store fully meets all of those expectations.Highly recommend!
Ksisters is a Slovakian company which was for my order acting as a broker/agent for the South-Korean beauty products manufacturer. The sales prices offered by Ksisters are not lower than those offered by other vendors with a brokerage-type Web site, shipping with lower shipping rates, and with a more dependable shipper than GLS from a German address. In my specific case, Ksisters promised to deliver on a Friday (Febr 6, 2026) and the shipment arrived on Tuesday, Febr 10th.
Great shop for Korean cosmetics. I am very happy with my first order, it came within just a few days, very nicely packed and with gifts and a lot of trial minis. I love the products and the heart that one can see and feel in this shop. Will buy there again.Toller Shop für koreanische Pflegeprodukte. Ich bin sehr glücklich mit meiner ersten Bestellung, sie kam innerhalb weniger Tage an, liebevoll verpackt, mit Geschenken und einer Menge Proben. Ich liebe die Produkte und man kann das Herz im Shop sehen und spüren. Ich werde dort wieder kaufen.
I love the website, because there is a list of ingredients on each product page, as well as instruction how to use the product. This helps me a lot to choose what I need the most, additional help comes from very detailed user reviews, which you can find in most cases.Also, very friendly support team, that helped me once and left a warm memory ❤️Product selection is amazing too!
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