Review Time
No response either with phone or email addressing BIG obvious issues with my order.Shipment was literally days turning into weeks late, beyond their own listed standards and buffers allowing for business days and all other variables.No direct phone line to speak with a human.Completely untrustworthy, will never do business again. Still haven't received my order or refund or contact from company as of writing this review.
L.A. Herb IS a legit company...they are just too darn good and are swamped with orders. Every healthy nut in California and the country is placing orders, and then, if they are a couple of days late, they are calling or emailing to request answers. (This is not Amazon, folks.) I placed my first order two weeks ago and panicked when it did not arrive the same week. I could not find my order number in my email. So I checked the reviews on Google and became frightened by all the horror stories. Then, yesterday, I received my package, and it was exactly what was described in their online catalog. They now have a loyal customer. I suspect L.A. Herb competitors are behind all these horror stories because the herbs I received are the best I've seen anywhere...!...I could tell someone with loving care packaged it. If this is a scam, then it is the best darn scam I have ever seen.
I brought from this company the first part of Oct, 2025. I purchased Rosemary herb and Horsetail herb only to receive one correct order which is the Rosemary. I received something else instead of the horsetail. I contacted them twice, two weeks apart and they still haven't returned my email. The downside is you can't even call only emails and they don't respond back to you. Be very careful to order from them!!
I would give zero stars if that were possible. I placed an order on June 30,2025. La Herb would not return my calls. Their inbox was always full. I tried over and over again to contact them. Finally, I had to go through my bank, and my bank had to go through their bank. Today, my money was credited to my account with interest. La Herb? This was my order number:LA2515603
I placed an order for seeds on August 20th. By September 1st, it had not shipped yet. I emailed them asking why tracking info was not provided. They told me my order would be "arriving later this week." Their exact words. I emailed the next day when it still hadn't arrived and suddenly I was told it hadn't shipped. "Your order shows in processing and tracking should update tonight or tomorrow." Very odd thing to say. Do not order from this scam company
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