laka.co

4.6
4.6 Based on 21 reviews

We exist to rewrite the rules of insurance so it's something people stand with, not against. Laka is a team that looks out for each other. Our collective cover is made especially for cyclists, for life on and off your bike. Voted 'Best Cycle Insurance Pro...

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Average Rating

4.6

/
5

21 Reviews

5 Star
82%
4 Star
9%
3 Star
0%
2 Star
5%
1 Star
5%

All Reviews

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UKJ MOON UKJ MOON
I am writing this to praise Rich’s amazing customer service, but also to warn new users about a pote

I am writing this to praise Rich’s amazing customer service, but also to warn new users about a potential trap when setting up your policy!

When I was entering my e-bike's value, I almost declared the discounted price I actually paid for it. Thankfully, Rich stepped in and clearly explained that you MUST insure your bike for its full retail price (RRP), NOT the actual purchase price.

If Rich hadn't warned me, I might have been underinsured if I ever needed to make a claim! He was incredibly patient, professional, and genuinely looking out for the customer's best interest. Massive thanks to Rich for saving me from that pitfall! Outstanding support.

5
Date of experience: Feb 26, 2026
Melinda
Very pleased with this bicycle insurance.

I am quite pleased with this bicycle insurance. It's important to follow up with them to track progress, but each time I did, they responded promptly, and my case was resolved within two weeks. I plan to use the service again for my next bicycle.

4
Date of experience: Dec 31, 2025
Leanne Hughes
Simple and clear process

The claims process was simple and clear following the theft of my bike. I placed an order for a new bike within a week.

5
Date of experience: Dec 23, 2025
Hilary Anderson
Pleasant interactions with the team

Pleasant interactions with the staff: they were extremely helpful in addressing my request.

5
Date of experience: Dec 21, 2025
Incredibly supportive

Incredibly supportive, the representative took care of my case and was very friendly and helpful. Parts were replaced, making everything as easy as possible.

5
Date of experience: Dec 19, 2025
Arabella Harris
Excellent choice for insurance

Excellent choice for insurance. Designed to support cyclists rather than just focusing on profit.

5
Date of experience: Dec 18, 2025
Emmett
Exceptional customer service

Exceptional customer service. After a frustrating accident, getting my bike repaired was incredibly smooth – costs were quickly approved, communication was clear throughout, and the refund arrived swiftly. No back and forth, no hassle. They turned a frustrating situation into an easy one, and I’m very happy to have my insurance with them.

5
Date of experience: Dec 18, 2025
Hazeyy
A prime example of excellent support

Since I started my subscription, they’ve been outstanding. Response times are always quick, the claims reimbursement process is straightforward, and they keep it simple. Even before my subscription, they quickly resolved an issue I had with another subscription from abroad. Overall, they’re fantastic, and their support is prompt and always helpful.

5
Date of experience: Dec 18, 2025
Jameson Lewis
One of my best experiences

One of my best experiences. The team was friendly, responses were quick, and they went above and beyond. Very pleased :-)

5
Date of experience: Dec 15, 2025
Hunter
I can't criticize their service.

Just a simple and approachable service to work with. They have consistently responded well to questions and claims, and I can't criticize their service.

5
Date of experience: Dec 15, 2025

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Business Details

  • We exist to rewrite the rules of insurance so it's something people stand with, not against. Laka is a team that looks out for each other. Our collective cover is made especially for cyclists, for life on and off your bike. Voted 'Best Cycle Insurance Provider' for 7 years running. But don't take it from us, have a read of what the collective have to say. To find out more visit: www.laka.coSee more

  • email hello@laka.co
  • language https://laka.co

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