Name: laka.co
Telephone: 000000000
Rating: 4.6

UKJ MOON UKJ MOON Guest

I am writing this to praise Rich’s amazing customer service, but also to warn new users about a pote

I am writing this to praise Rich’s amazing customer service, but also to warn new users about a potential trap when setting up your policy!

When I was entering my e-bike's value, I almost declared the discounted price I actually paid for it. Thankfully, Rich stepped in and clearly explained that you MUST insure your bike for its full retail price (RRP), NOT the actual purchase price.

If Rich hadn't warned me, I might have been underinsured if I ever needed to make a claim! He was incredibly patient, professional, and genuinely looking out for the customer's best interest. Massive thanks to Rich for saving me from that pitfall! Outstanding support.

Date of experience: Feb 26, 2026

Melinda Guest

2 months ago

Very pleased with this bicycle insurance.

I am quite pleased with this bicycle insurance. It's important to follow up with them to track progress, but each time I did, they responded promptly, and my case was resolved within two weeks. I plan to use the service again for my next bicycle.

Date of experience: Dec 31, 2025

Leanne Hughes Guest

2 months ago

Simple and clear process

The claims process was simple and clear following the theft of my bike. I placed an order for a new bike within a week.

Date of experience: Dec 23, 2025

Hilary Anderson Guest

2 months ago

Pleasant interactions with the team

Pleasant interactions with the staff: they were extremely helpful in addressing my request.

Date of experience: Dec 21, 2025

EF Guest

2 months ago

Incredibly supportive

Incredibly supportive, the representative took care of my case and was very friendly and helpful. Parts were replaced, making everything as easy as possible.

Date of experience: Dec 19, 2025

Arabella Harris Guest

2 months ago

Excellent choice for insurance

Excellent choice for insurance. Designed to support cyclists rather than just focusing on profit.

Date of experience: Dec 18, 2025

Emmett Guest

2 months ago

Exceptional customer service

Exceptional customer service. After a frustrating accident, getting my bike repaired was incredibly smooth – costs were quickly approved, communication was clear throughout, and the refund arrived swiftly. No back and forth, no hassle. They turned a frustrating situation into an easy one, and I’m very happy to have my insurance with them.

Date of experience: Dec 18, 2025

Hazeyy Guest

2 months ago

A prime example of excellent support

Since I started my subscription, they’ve been outstanding. Response times are always quick, the claims reimbursement process is straightforward, and they keep it simple. Even before my subscription, they quickly resolved an issue I had with another subscription from abroad. Overall, they’re fantastic, and their support is prompt and always helpful.

Date of experience: Dec 18, 2025

Jameson Lewis Guest

2 months ago

One of my best experiences

One of my best experiences. The team was friendly, responses were quick, and they went above and beyond. Very pleased :-)

Date of experience: Dec 15, 2025

Hunter Guest

2 months ago

I can't criticize their service.

Just a simple and approachable service to work with. They have consistently responded well to questions and claims, and I can't criticize their service.