Review Time
I had a very disappointing experience with this delivery company. My item arrived damaged, and despite providing evidence, they refused to take responsibility. Customer service was unhelpful, leaving me with a broken item and no support. Their reasoning for not compensating me was unacceptable, as they claimed there was no receipt to verify the item's value.
Very bad,the things always spoilt when send to customer ,and they didn’t straight away send to customer. And lalamove company didn’t do any action to the driver and didn’t refund the money to customer or us just give the voucher only
Not worth any star! Worst customer experience. Booked a day before, then driver canceled last minute. Another driver too over but 3 hours late (so unreliable). Contacted customer service, they cancelled my booking when new driver already on the way. Customer service chat was terrible, let u wait then disconnected the conversation. Will never use Lalamove again, never.Another problem, the app is asking we give tip before service, this is very wrong.
I have filed a complaint with Lalamove but they seem to ignore the seriousness of the event happened to me and it highly might harm anybody. I have pre-booked this driver and when I called him on the day itself, he requested to be much early but too rush for me. Just be nice and I have agreed and spent extra transportation to reach ASAP. Driver and helper were unhappy I was late for 15mins and I have informed them that I am actually felt unwell and might vomit anytime. To make the whole moving smoothly, I told them to select anything item from Storefriendly unit to fit into their truck after I have showed them my unit. I was too weak, have to sit aside and let them proceeded. They just stared at the unit and I vomitted out of sudden on myself. They ran off without any reason or concern and I was very upset, disappointed and disgusted by their behaviour. I was felt so helpless and alone they came to inform me that moving service has been cancelled. When I asked for the reason but they just ran offer without hesitation. How humiliating, inhumane actions and just left me hopelessly. This driver must be punished and must not actively working in this industry especially with Lalamove. His unacceptable attitude can cause serious consequences or harm to anyone who might be sick or elderly or disabled or assistant attention required. Lalamove not only still let his actively working, ignored my reports against him and just informed me that they have blocked him for taking my order. Seriously? Do i still get his service again? What an insult outcome. Lalamove, shame on you and I am very disappointed with all the “fake” actions taken.
Worst customer service experience ever. Reached out via the help center, but instead of getting help, I was left more stressed. The support team was unprofessional, unhelpful, and ended the chat without solving anything. Completely disappointed! 0 star for your customer service. Name Michael and Yaya!
Driver placed my item at the wrong house.After that customer service tell me cannot do anything about it, the bag inside the item cost over $1k but they say can only refund $200 max due to a policy thats only listed for employee to see and not for public to know. The ops team keeps avoiding my calls and messages and does not want to reply me back.
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