Review Time
I’d give 0 if I could. We used “Lap of Love” in Austin. The vet didn’t follow the protocol she told us she would and caused our kitty’s last moments to be full of panic and fear. My entire family was traumatized, and I cannot imagine how my sweet kitty must’ve felt. I’ll never forgive myself for letting them into my house to inflict such trauma on my precious kitty. It breaks my heart. Avoid at all costs!!
I cannot recommend Lap of Love or Dr. Kathleen Ward. I’m writing this so no other family has to go through what we did. What should have been a gentle, love-filled goodbye for our 16-year-old cat, Shuggie, turned into a heartbreaking nightmare.From the very first call, something felt wrong. Dr. Ward said she’d be arriving early without asking if that was okay, offered no words of comfort, and seemed focused only on ensuring the consent form had been signed. (It had been signed, and she should have checked her email instead of burdening me with this detail. I had enough to contend with having to say goodbye to my beloved cat, and the fact she was now coming early and time was even shorter.) When it came time to sedate her, my partner asked Dr. Ward to sit with us on the couch where Shuggie lay peacefully purring in my lap. Instead, she chose to stand over her to administer the shot. I believe this is why she missed the mark. I believe she hit the bone which is why Shuggie reacted in sudden pain and fear, biting and scratching us for the first time in her entire life. It took three attempts, and rather than showing concern or taking responsibility, Dr. Ward coldly said, “She bent my needle.”At this point I was sobbing hysterically and uncontrollably. Dr. Ward said “Well, I told you it wouldn’t be painless”. Her words were devastating and unnecessary. There was no compassion, no empathy, no remorse, just detachment. She took no responsibility for her actions. She rushed through the process, saying she “didn’t have all day,” leaving us no time to calm down or say goodbye. On her way out the door, said to my very stunned partner, “I’m sorry it did not go as Caryn had hoped.” Another insensitive comment that completely undermined the gravity of the situation. In retrospect we wished we had the wherewithal to ask this question, were you happy with how it went, Dr. Ward?We’re left haunted by what happened. Our last memory of Shuggie is not of peace, but of panic and pain, and a violent death. We can’t even begin to grieve properly because the trauma overshadows everything. I share this in the hope that no one else ever has to endure such a cruel, careless goodbye to a beloved pet at the hands of a vet and company that is allegedly built on compassion.
I can't recommend Lap of Love. I chose to have my cat cremated privately. They told me the ashes are delivered to my veterinarian and that's where I would pick them up. Even though the vet that came to my house confirmed my veterinarian's name and street address with me, and the follow-up emails had the correct name, Lap of Love sent the crematorium the WRONG vet name and address. My cat's ashes were delivered over 2 hours away from me. I had to make numerous phone calls and send multiple emails to find out where she was and to get her ashes delivered to me. It's appalling and it was a horrific experience. I told both them and the crematorium they need to put some type of quality control check in place so this never happens to anyone again.
Dr Sarah was a GOD send from LAP OF LOVE.Exactly 30 days ago, we used LAP OF LOVE and Dr Sarah...again today we are using them once again for our 12 yo Golden w a large lung tumor.Dr Sarah was the best thin in the world for this sad time.She was prompt, professional and above all, KIND.Sarah, we will be seeing you in a matter of hours today, and I would not want to go through this again with anyone but you.Sarah...you arer now officially part of our family,Ron and Vicki J
I had to make the painful decision to end my dogs suffering and was referred to lap of love by a friend who had used them. It was suggested I use a specific doctor and I had forgotten her name and was scheduled with Dr Suzanne. While she was very nice, I felt very rushed- almost as if I was supposed to not take my time with my dog before never seeing, touching, and interacting with him again. Right before the final injection was administered, the Dr twice said "let me know when you're ready" That alone made me feel as if I was taking too long I thought I was going to be left alone with him for a few minutes just for some privacy and instead the doctor went out to the car and came right back in with the stretcher. I instantly felt as though I was supposed to help get him on there so she could leave. I spent a few seconds with him as he was in the back of the vehicle while the doctor stood directly behind me making me feel pressured to get out of the way so the door could be closed. I was asked if there were any courtesy phone calls that could be made and relayed the name of my vet and I can only assume that the call was not made as the vet has now emailed me to remind me of my deceased dogs wellness exam appointment that needs to be scheduled. I regret that I did not do my research on the different options out there for in home euthanasia as this was not a good experience for having paid a lot of money. I feel as though it should have been smoother and more peaceful and it was not.
Having your best friend put down is hard enough. It took me months to finally decide it was the best for Buddy. I still ache in my heart each day without him. I hope he can visit me when he gets the chance. My other dogs felt lost looking for Buddy around the house and in the backyard but they are slowly healing too. The staff on the phone was so wonderful and understanding. I cried on every phone call. I didn't have to say much because they knew what I was feeling. Dr Carol came to my house to visit Buddy the day before and on that day. She was so caring and lovely. She was the perfect doctor for us! Dr Carol explained the process and gave me plenty of time to hold and love my little man during this moment. Lap of Love was very professional but more, they were like family. Dr Carol took care of everything so I was able to be with Buddy. I'm elderly so I pray to be able to see Buddy someday. Thanks, Lap of Love I'm so glad I found your videos on YouTube. Thanks! Much Love Jeanine
Lap of love is wonderful. This service provides in home care when it is time to say goodbye to your pet. At such a heart wrenching time it is so much nicer to have a vet compassionately care for your pet in the space they’re most comfortable in surrounded by their family without time constraints that are felt in a clinic. I can’t recommend it enough.
Even the employee that I spoke to several times, was so compassionate. Even the vet who came to my home seemed sincere. made me comfortable about my decision. I will use them again if necessary for my other fur babies. Even when they took my baby from my home to my car. The back of her vehicle was decorated in purple flowers and a love sign. was so beautiful. The doctor let me know step by step what she was doing.
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