leatherback.co

3.6
3.6 Based on 61 reviews

Leatherback Ltd is an electronic money institution authorized and regulated by the Financial Conduct Authority in the United Kingdom. At Leatherback, we are focused on providing multi-currency accounts and cross-border payment services to individuals, co...

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Average Rating

3.6

/
5

61 Reviews

5 Star
62%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
34%

Filtered Reviews

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Review Time

Monty
Fraudulent company still trading with…

Fraudulent company still trading with customers’ funds. Please release my funds to me. How did I end up using this criminal app.

1
Date of experience: Nov 09, 2024
Kenny Morgan
Holding on to customers funds without reason is illegal

They have held on to my funds for over 2 weeks. They asked for additional information which I have since provided and they aren’t communicating with me. Their customer service needs restructuring. They are forcing people to believe that their business model hinges on holding on to customers’ funds and probably trading with it to make profits before returning it. Please Team Leatherback, return my funds.

1
Date of experience: Nov 09, 2024
Ken Pettersen
Seamless transaction always, No issues on transfer NGN to NGN. Quick and reliable.

Seamless transaction always.

5
Date of experience: Oct 10, 2024
Cherry Turner
They have held on to my money since…

They have held on to my money since October 3rd and nor refunding my money. It was an unsuccessful exchange that I did, they have gotten the naira equivalent of the transaction from me but yet to receive pounds. No one is replying my messages since then as well. I don't advise anyone to do bshiness with thenThey are cooperate thieves and fraudsters

1
Date of experience: Oct 03, 2024
DwBiLouLeFou94
WARNING ⚠️ If I could give minus one I…

WARNING ⚠️ If I could give minus one I will do not use this app . It is a waste of time. The seem to have only one customer service rep. The live chat will claim they will respond in minutes but they don’t . The use influencers who gets paid to drive their marketing. My £700 GBP is yet to be credited after almost 20 hours , £70 GBP was credited the following day. It is all hype and can get you stranded when sending your money across continent. Definitely going to consumer protection for this one.

1
Date of experience: Sep 24, 2024
Charley A.
Unreliable, unresponsive customer care and bad customer experience

I sent money to Nigeria six days ago, and the recipient still hasn't received it. The payment was returned three days ago, yet my account hasn't been refunded. This app is unreliable and frustrating—terrible customer service with a snail pace or no responsive customer care experience. I won’t be using it again! neither can I recommend it. Samuel Oluwafemi Aberuagba

1
Date of experience: Aug 19, 2024
Unreliable

Unreliable. If you want to use this service to send money be ready for uncertainty. I sent money, the beneficiary did not receive it.

1
Date of experience: Aug 10, 2024
Yara
He did really well with onboarding me

He did really well with onboarding me

5
Date of experience: Jul 11, 2024
Netty S.
Leatherback release my money its been…

Leatherback release my money its been three weeks already. You guys are scamming people i know it’s the crap compliance team. Release my 155£

1
Date of experience: Mar 02, 2024
Jaime Adams
Bad service .

First time using leatherback , my money has been taken and recipient hasn’t received money , I’ve asked for a reversal of my funds , customer service is zero to non existent. Disappointing and very unimpressive .

1
Date of experience: Feb 24, 2024

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Business Details

  • Leatherback Ltd is an electronic money institution authorized and regulated by the Financial Conduct Authority in the United Kingdom.
    At Leatherback, we are focused on providing multi-currency accounts and cross-border payment services to individuals, corporate and enterprise client.

  • email help@leatherback.co
  • call +441156830002
  • language https://leatherback.co

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