Review Time
The waist of the Small size was a good 5 inches LARGER than the Medium and then getting anyone from customer services to get in touch proved impossible, else I might have reordered rather than simply returned. Shame. The quality was otherwise good. I will update the review if they eventually contact me
The waist of the Small size was a good 5 inches LARGER than the Medium and then getting anyone from customer services to get in touch proved impossible, else I might have reordered rather than simply returned. Shame. The quality was otherwise good. I will update the review if they eventually contact me
COMPLETELY IGNORING MY MESSAGES 2ND TIME IN A MONTH IVE ORDERED AND IT TAKES THEM A LIFETIME TO DISPACTH ANYTHING , QUICK ENOUGH TO TAKE YOUR MONEY BUT NOT PROVIDE THE SERVICE THEY CLAIM ON THEIR WEBSITE , THE DELIVERY ESTIMATE IS COMPLETELY FALSE THEY MAKE EXCUSES UP EVERYTIME SIZING ISSUES ETC EVEN ON STANDARD SIZE ORDERS (NOT MADE TO MEASURE) ITS A SHAME AS THEIR PRODUCTS ARE GOOD THEY ARE JUST LAZY AND FAIL TO MEET STANDARDS SET OUT BY THEMSELVES ORDER #219216
I have remained a loyal customer of Leatherotics, as they are just fantastic in all areas...The products are just of first class quality, superbly made and comfortable. I would highly recommend their made to measure offering.They are always responsive to emails and comms, they have always looked after my requirements. Highly recommended.
Fantastic British company. I can only give them 5 stars review, Leatherotic products are very high quality with reasonable price. Also their garments have an amazing cut, very flattering design. Their customer service is very helpful & responsive. I’ve been using them for years and I can only highly recommend them.
Brilliant customer service ,I ordered a made to measure item , I was slightly hesitant at first because I wasn’t sure how I was going to get the correct measurements across. Leatherotics customer service was amazing and help me through the whole process. Item look and feels amazing 🤩
I have bought from this company twice now. Both times the leather felt great and the fit worked right out of the box. The packaging is simple but careful. You can tell they care about the product more than fancy wrapping. Good experience every time.
Update to include a response to your reply;I'm saddened that it's quicker to get a reply here than via email. It is however good to know I can return for a full refund. Will you honour refunding my entire order (if I return it all to you) since it was your delay that meant the items were unusable by me in the way I intended? It may be worth you updating your shipping information to reflect how long it will take for items to arrive. You'll note from previous reviews that this is a consistent problem. I order from other companies with long shipping but my expectations are managed at the outset and so it isn't a problem. I chose your site on the basis that you say you can deliver more quickly, which appears not to be the case.I ordered 2 corsets and a skirt for a specific event. I checked the company stated postal times and I had plenty of grace time. The 2 corsets arrived fairly quickly but the skirt has only now arrived, 20 days after I placed my order. The company claim it was out of stock when I ordered and they had to make another. I prompted a few days ago and didn't receive a reply to my email questions, save for a tracking number, which didn't work when I put it in the Royal Mail app. I emailed again and was ignored, but the item has now at least turned up. The items themselves are not bad, but I would never risk ordering from this company again due to poor communication, a failure to deliver items as stated on their website and a returns policy which means I now have items for an event which has since passed (effectively useless to me). It's a shame as the items are nice, but as they're fairly expensive, I'd be expecting more. No doubt the company will reply to me here, reading through other reviews, I would suggest their time would be better spent replying to customers who have emailed them, rather than trying to save face on Trustpilot.
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