Review Time
I visited this leisure centre and asked at the front desk whether I could try out the gym facilities. I was told that I could not try the gym, but that I could instead make use of their £10 joining fee for the first month as a way to see if it was suitable.
Based on that advice, I went home and signed up online, then attended the gym the same day. Upon walking in, I immediately realised it was far too busy for me. I left within minutes and cancelled the membership online that same day.
Despite this, I later received an email stating that the membership requires one full month’s notice, and that I would therefore be charged the standard £40 monthly fee for the following month, bringing the total cost to £50 for what amounted to a very brief visit.
My cancellation was recorded as taking effect on 28/02/2026, despite the account being both created and cancelled on 27/01/2026. At no point during the online sign-up process, nor when speaking to staff, was it made clear that joining under this promotion would still commit me to a second full month at the standard rate, even if cancelled immediately.
I raised this with a staff member (Louella), explaining that the notice period and financial implications were not clearly communicated, and that charging a further £40 after a same-day cancellation felt unreasonable given the circumstances.
I was also sent an email stating that failure to pay would result in the matter being passed to a debt collection agency, which felt disproportionate for a membership that was cancelled on the day it was created.
Based on my experience, I would not recommend this gym to anyone looking for a genuine “try before you commit” option. The sign-up advice and cancellation terms were not transparent, and the charges were unexpected.
I registered my 3 years old son for swimming lesson today and i was quiet worried and anxious as my son is a very active child but Yannic and Cherelle were very reassuring and patient with me, they both took the time to explain everything to me, they even put my son on a waiting list for him to have his lesson at the same time as my daughter (which will be more convenient for me too).
5 stars service, a big thanks to both of them, especially Yannic.
I’d like to leave a review for Yannic on reception, as he has consistently stood out to me for his professionalism and commitment.
Yannic is always very polite and helpful, and he makes a point of acknowledging us whenever we enter or leave the building. He goes above and beyond his role, including being very attentive to security and who is coming in and out.
On one occasion, there was a bit of tension between visitors, and Yannic handled the situation calmly and confidently, quickly diffusing it in a professional manner. He always looks up from the desk and engages with people, which makes a real difference.
We joined the leisure centre back in June last year, and since then Yannic has consistently impressed me. His dedication, awareness, and customer service truly set him apart.
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