Review Time
My experience with Live365 has been short and very unhappy. I've only been with them for maybe 6 weeks, but they have been 6 of the longest weeks of my life! I've had nothing but trouble with my station's stream since signing up. It glitches, it sounds like another station is stepping on it, like a weak FM signal. For more than a week after I opened my support ticket they wasted time trying to push the issue on me and my gear. I have a high-end studio, and have checked it up and down and it's clean. Plus I am streaming the signal to another service and that stream is clean! They finally noted that there was a problem and their response was that they were too busy with rolling out a new feature to work on it! Imagine a paying customer being told that? Shocking to me. How about fix what is basic before you look to roll out new features??? I got so fed up with their finger pointing so I decided to turn on AutoDJ and stop broadcasting from my studio. Amazing, the issue is STILL there! I left it on AutoDJ for 3-4 days for them to fix. Communication is terrible. Now today is Friday, and the station has been sounding horrible all week because their AutoDJ is terrible, and no processing, etc. So I switched it back to Live this afternoon, and the same issue still exists. My last two emails went completely unanswered, So I logged into the portal to see if I could get an update on the support ticket itself. I got an update alright. THEY CLOSED THE TICKET 4 DAYS AGO! No resolution, no response, NOTHING! Forget about radio services, this is THE WORST company I've ever dealt with, hands down. They are unresponsive, provide substandard services and expect you to pay full price for all this with a smile! Any company can experience issues, it's technology, and things go wrong, I completely understand that, but Live365 has proven that they don't care! No one has reached out to me to make good on the issue, instead emails go unanswered. I've made several suggestions to them about moving my station to another server unless this is completely system wide, they don't even acknowledge anything I say. When they answer it's in short sentences mean to appease me, but it just angers me more. The only reason I am still there is the licensing part. If/when I figure out how to do music reporting on my own, I'll cut them as fast as I can.They are a terrible company. I'm not sure music reporting is more painful than this horrendous experience. Find another way to broadcast your station!!Update: Monday Aug 9, 2021:I was just contacted by Live365 who would like more information.This made me think that I should post an update to this review.In the last 6-8 weeks, they've completely resolvedthe issue. I am completely happy with the sound quality. I don't know what they did, but it slowly started to get better, and I've not heard one glitch in maybe 2 months.To be clear, my issues with Live365 are not based around technical issues. I have been an IT Professional for 25 years, and understand that technical issues happen. My issue is how it was handled from a customer service perspective. For example, when I first inquired about their service, the customer service was top notch! Someone walked me through the platform, did a complete demo for me, etc. He was a great first ambassador for Live365. However, that set my expectations very high. When the issue first appeared, I opened a ticket. My first impressions of support immediately irked me. It felt like I was being placated. Like I didn't understand what I was talking about, and all systems were fine, and it must be my end. The burden of proof was on me, which is why I eventually disconnected myself for that 4 days period to prove I had nothing to do with the issues. It took way too many weeks for them to FINALLY explain that they had hardware issues that they needed to address. But again, that came with a bizarre answer of not having enough staff to address this because they were busy rolling out new features. WOW! I'm paying full price for a substandard product, and that's OKAY? Hmmm.As I mentioned, today the issue is solved. It took far too long, I spent too many hours defending my systems in the process. Not to mention months of paying full price for a substandard level of service.I am a very busy person, and always willing to work with support, but I felt like I was wasting my time during this incident and eventually, just gave up. Luckily, they did resolve it technically. However, I dread the thought of another issue.For those of us who want to do things legally and pay our licensing fees, there are no other options, which is why I am still a customer. I am happy to speak with anyone from Live365 to answer any questions about this incident and how it unfolded from my perspective. Unfortunately, this wasn't handled well at all.
When listeners hear a song they like on a broadcaster's stream and "click or tap" the shopping cart to buy that song, it should hyper-link that listener to the broadcaster's Amazon or Apple affiliate account so they can receive the credit for that purchase, not Live365. It appears Live365.com currently has the buy now button linked to someone's Apple affiliate account, making extra money off hardworking radio programmers as if the subscriptions paid by broadcasters are not enough.It's not fair, and this needs to change. It is already harmful the cap placed on a broadcaster's stream account, which makes it difficult for radio programmers on the Live365 network to earn money or credits towards their monthly subscription fee with Live365's monetization program, which this broadcaster has elected to be a part of since 2009 and this my station has not made a penny from Live365's monetization program. Next, there is the subject of promotion, and I am not talking about Live365.com's spotlight featured stations that you have to request through Live365.com's marketing department. As a broadcaster, I am concerned about the first thing a website visitor will see when they visit live365.com. When you visit the Live365.com website, the landing page shows various broadcaster logos that should randomly display different station logos each time their landing page reloads, but this rarely is the case which appears that Live365.com has its favorites. It's those stations that you continuously see receiving the most hits to their streams and those stations that enjoy the most listeners. I have brought this issue to Live365 management a few times by creating a support ticket over the last twelve years since I have been a customer. The emailed response that I get back is always the same without addressing the real issue on the Live365.com landing page. Look, here's the thing, there needs to be equal opportunity for all broadcasters on the Live365.com network, not just a select few.
When listeners hear a song they like on a broadcaster's stream and "click or tap" the shopping cart to buy that song, it should hyper-link that listener to the broadcaster's Amazon or Apple affiliate account so they can receive the credit for that purchase, not Live365. It appears Live365.com currently has the buy now button linked to someone's Apple affiliate account, making extra money off hardworking radio programmers as if the subscriptions paid by broadcasters are not enough.It's not fair, and this needs to change. It is already harmful the cap placed on a broadcaster's stream account, which makes it difficult for radio programmers on the Live365 network to earn money or credits towards their monthly subscription fee with Live365's monetization program, which this broadcaster has elected to be a part of since 2009 and this my station has not made a penny from Live365's monetization program. Next, there is the subject of promotion, and I am not talking about Live365.com's spotlight featured stations that you have to request through Live365.com's marketing department. As a broadcaster, I am concerned about the first thing a website visitor will see when they visit live365.com. When you visit the Live365.com website, the landing page shows various broadcaster logos that should randomly display different station logos each time their landing page reloads, but this rarely is the case which appears that Live365.com has its favorites. It's those stations that you continuously see receiving the most hits to their streams and those stations that enjoy the most listeners. I have brought this issue to Live365 management a few times by creating a support ticket over the last twelve years since I have been a customer. The emailed response that I get back is always the same without addressing the real issue on the Live365.com landing page. Look, here's the thing, there needs to be equal opportunity for all broadcasters on the Live365.com network, not just a select few.
I was all set to get my Part 15 FM station streamed online but come to find out you cannot air syndicated programs and the only handle royalties for when you station is in automation with just a playlist of music BUT they do not handle royalties for songs played on Syndicated programming. IMPLEMENT A FEATURE LIVE365 TO ALLOW SYNDICATED PROGRAMS NOT A GOOD BUSINESS MODEL MIGHT NOT USE THEM AGAIN
I was all set to get my Part 15 FM station streamed online but come to find out you cannot air syndicated programs and the only handle royalties for when you station is in automation with just a playlist of music BUT they do not handle royalties for songs played on Syndicated programming. IMPLEMENT A FEATURE LIVE365 TO ALLOW SYNDICATED PROGRAMS NOT A GOOD BUSINESS MODEL MIGHT NOT USE THEM AGAIN
The experience with this company was unacceptable. Our station never worked/played and continued to be delisted regardless of all the measures we took to correct any problems. Hours of effort wasted. Service never delivered as promised. And technical support never assisted. Stay away and save your money!
The experience with this company was unacceptable. Our station never worked/played and continued to be delisted regardless of all the measures we took to correct any problems. Hours of effort wasted. Service never delivered as promised. And technical support never assisted. Stay away and save your money!
Emailed them for technical assistance. No phone support. It had now been 16 days and no response. They have a history of taking forever to answer emails. I stopped my broadcast, blocked my credit card and moved to shoutcast. This company is a complete joke!!!!!
Emailed them for technical assistance. No phone support. It had now been 16 days and no response. They have a history of taking forever to answer emails. I stopped my broadcast, blocked my credit card and moved to shoutcast. This company is a complete joke!!!!!
For a good while I had a station w Live 365. The product is good, but they are a perfect example of company that does not want to work for its money. They want everything automated and on their terms. Sad to see a good product miss out on many sales simple because of arrogance. I had someone hack into my bank acct and needed to wait on a new debit card no. TWO different people sent me different messages, one saying it's OK, we will wait a week to bill, the other saying, your acct is being cancelled.
So my acct got cancelled, 2 days later the new card came in the mail...but I WANTED TO ASK QUESTIONS about UPGRADING to a bigger package...they HAVE NO PHONE SUPPORT, I do not have time to go back/forth for 3 days while all my questions are asked/answered. The problem is that the Income Statement does not show SALES MISSED. They could be doing a lot more business. Another example of technology getting in the way of business.
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