Review Time
Very disappointed with LIVE 365 and their President for their total disrespect for their customer's time. They make tons of money from selling space on their server for broadcasters to stream their radio station on their platform but do NOT allow these same Broadcasters to mention a link to their radio station on any Facebook Post on their Page. Plus I have never felt as disrespected as I did yesterday dealing with their President Jason Stoddard. The "rules" say a broadcaster can mention his station if s/he is helping others. My post was being helpful but LIVE 365 seems to be fast and loose with the rules and they change a lot as they go. I am currently looking for a new platform for my radio station and have already cancelled my subscription with LIVE 365 at the end of April 2024.
Very disappointed with LIVE 365 and their President for their total disrespect for their customer's time. They make tons of money from selling space on their server for broadcasters to stream their radio station on their platform but do NOT allow these same Broadcasters to mention a link to their radio station on any Facebook Post on their Page. Plus I have never felt as disrespected as I did yesterday dealing with their President Jason Stoddard. The "rules" say a broadcaster can mention his station if s/he is helping others. My post was being helpful but LIVE 365 seems to be fast and loose with the rules and they change a lot as they go. I am currently looking for a new platform for my radio station and have already cancelled my subscription with LIVE 365 at the end of April 2024.
I have been a broadcaster on this platform for sometime. Beginning in March I notice that they were over charging me for TLH. Apparently, listeners were sitting on the server using up time when I was not online. I brought this to their attention by submitting a ticket for them correct. I keep getting the round around about having this bug fixed. As of 5/12/24, the same issue is still happening and they are charging me for services that I paid for and not receiving. These hours add up and it appears that they are not trying to fix the issue. However, they have acknowledge that there is a problem. If they can't resolve the issue, I like for them to say so. This is bordering on false advertisement and I am not going away anytime soon until they either be honest with me or correct the problem. I have also i discussed this issue with the President Jason Stoddard on 3/21/24.
I have been a broadcaster on this platform for sometime. Beginning in March I notice that they were over charging me for TLH. Apparently, listeners were sitting on the server using up time when I was not online. I brought this to their attention by submitting a ticket for them correct. I keep getting the round around about having this bug fixed. As of 5/12/24, the same issue is still happening and they are charging me for services that I paid for and not receiving. These hours add up and it appears that they are not trying to fix the issue. However, they have acknowledge that there is a problem. If they can't resolve the issue, I like for them to say so. This is bordering on false advertisement and I am not going away anytime soon until they either be honest with me or correct the problem. I have also i discussed this issue with the President Jason Stoddard on 3/21/24.
I truly believe that any business can run under great circumstances. The great companies stand out when there is an issue. LIVE 365 struck gold when they hired Jason Stoddard as their GM. He is a Manager who understands the importance of his client base and has done everything in his power to fix any issues. I recently had Sirius XM ads running on my station. I like Sirius like the next guy but I don't want to advertise for a competitor and Sirius is my competitor in this radio game we play daily. I reached out to Jason and he worked his hardest to fix the issue, which I greatly appreciated. Thank you Jason and LIVE 365
I truly believe that any business can run under great circumstances. The great companies stand out when there is an issue. LIVE 365 struck gold when they hired Jason Stoddard as their GM. He is a Manager who understands the importance of his client base and has done everything in his power to fix any issues. I recently had Sirius XM ads running on my station. I like Sirius like the next guy but I don't want to advertise for a competitor and Sirius is my competitor in this radio game we play daily. I reached out to Jason and he worked his hardest to fix the issue, which I greatly appreciated. Thank you Jason and LIVE 365
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