lockly.com

5
5 Based on 160 reviews

At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkel...

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Average Rating

5

/
5

160 Reviews

5 Star
98%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

All Reviews

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Review Time

Christopher Le
They are awesome! I was having problems with the lock connecting to my phone and one of their team m

They are awesome! I was having problems with the lock connecting to my phone and one of their team members patiently walked me through the whole process is resetting it to get it working again. Her name is Rusel, she’s so awesome and deserves a raise or some type of bonus or gift for helping so patiently and thoroughly!

5
Date of experience: Feb 25, 2026
Oscar Parker
Exceptional support throughout the process

I was extremely pleased with the assistance I received, from the emails to the return phone calls. The only downside was being locked out of the app for 24 hours while trying to create an account. However, the technician successfully helped me register, and I was able to add the lock to my account. Everything is great now, and I appreciate the efforts of everyone involved. Thank you!

5
Date of experience: Dec 19, 2025
Cardew Cook
Outstanding experience with the representative

I had an outstanding experience with the representative. They were very knowledgeable and guided me through the process step by step in a highly professional manner. The issue was resolved quickly and smoothly. Keep up the fantastic work! Thank you for the support.

5
Date of experience: Dec 12, 2025
Olivia Cook
Great support throughout the process

The representative called at the promised time and guided me through the entire process until everything was functioning properly. Regarding the lock, I haven't used it extensively yet, but I suggest that the engineers review their technical data. Some graphics seem to have the button identifiers for reset and programming switched.

5
Date of experience: Dec 10, 2025
ES37
Impressive Weekend Support

I didn't expect them to call me back on the weekend, but they were able to assist me quickly. Within 5 minutes, my issue with the lock was resolved. A huge thank you to the support team!

5
Date of experience: Dec 07, 2025
Very helpful to have agent call back and resolution

Very helpful to have the call back and clarified directions to reinstall my Elite deadbolt lock. I appreciate the patient agent’s direction and troubleshooting.

5
Date of experience: Nov 02, 2025
Subha Thogarchedu
Quick response

Quick response , amazing service .

5
Date of experience: Nov 02, 2025
Jolys
Great customer support

Great customer support! I had an issue with the lock that I purchased from Amazon a few days ago. I decided to contact the customer support service . One of the teams her name is May, she was eager to help me resolve the issue. The lock is working great now and I couldn't be happier with my purchase. Thank you MAY, you’re the best.

5
Date of experience: Nov 01, 2025
ATW Maghari
Great lock

Great lock. When it went down, the helped with getting replaced and supporting along the way. Great product and product support.Will update on when the new lock arrives.

5
Date of experience: Oct 28, 2025
Matt F
Superb customer service

I had a s model lock that is great, however after an under 2 years the screen had become hard to read. Their customer service was prompt & very helpful. Though my warranty ran out the offered to replace the product anyways. I recommend their products & will be buying more!

5
Date of experience: Oct 27, 2025

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Business Details

  • At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio. See more

  • email biz@lockly.com
  • call 4159109522
  • language https://lockly.com

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