Review Time
Love the idea. Sadly the execution is severely lacking! My Lomi broke a mere 2 months after starting to use it. I submitted a warranty claim which Lomi acknowledged that I am due for a replacement. And then they vanished! No replacement received. They do not reply to emails. And if you call them they say they are not available to take call and you should email instead... Very disappointing.
Have had my Lomi for 9 months and used it several times a week. On/off switch never reliable but overall, no issues until the blade mechanism "seized up." Only ostensible service option currently is email. Initial response was 10 days and was not helpful. Repeated requests for follow-up have been unanswered.
After less than a month, my Lomi broke - Ventilation issue. I reached out to Customer Support but I got tired of waiting on them. I found the fix for my Lomi on YouTube. When Customer Support got back to me almost 2 weeks later, the fix they told me to make would not have fixed my issue. I really like the machine but their Customer Service is terrible.
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