Review Time
We were compelled to deal with this company during our tenancy, and they have failed to address any of our issues. We've been without an oven for 9 months, and our sink was clogged for 7 months, making the dishwasher and washing machine unusable. They do not respond to repair requests and are unresponsive to phone calls or emails. They take your money and provide no service.
We were forced under this company against our will mid tenancy they do not fix any issues, we have been without an oven for 9 months, our sink was blocked for 7 months rendering the dishwasher and washing machines useless, they do not respond to repair requests they do not answer the phone or emails. They take your money and run.
The communication from Lomond has been beyond poor. The chances of receiving a response to any emails within a reasonable time frame is slim, regardless of their urgency, and getting through to somebody on the phone, is even worse, almost impossible. The refund of our deposit is overdue, with no explanation as to why, and now with the matter having been “escalated” - we have still received nothing. I had heard many bad reviews, but am now personally experiencing and can support them. Absolutely would not recommend.
Worst company of all time. Has been over 14 weeks since moving out of a student property in Bristol and me and my 3 other friends have still not received our deposit. Have had 2 emails from them saying it has been ‘processed’ in the last 14 weeks, but we haven’t seen anything. This deposit is worth over £3000, and we are all just out of university so are not exactly in a position to not have this money. Trying to communicate with them is like smashing your head against a wall. Either they won’t pick the phone up or they’re in infinite meetings, and the service over the phone is terrible, also you’re told to use an email they clearly do not check and if they do then they do not care about what is said. We have been dealing with their Exeter branch. If a property you are looking at is being managed by them avoid it like the plague.
If I could give 0 I would no communication jobs left no one returns. Emails messages or phone calls saying worst mistake, the landlord did moving the properties to this company 12 years I’ve lived in this house. All jobs were completed with the previous company. Zero jobs completed with this new company
Do not rent a property if this is the management group. You will never be able to get in touch with anyone. They constantly harass you to visit the property to do 'checks', then harass you with emails asking if the agent showed up until you reply. They will increase your rent substantially on a 6 month review basis without any consultation. When you try and give notice, no one responds or gets back to you. We carried out a professional clean on the property before we left, it was spotless. They still deducted over £1500 off our deposit, £450 of that was to clean and spotless house and the rest for marks on the walls that were utterly ridiculous to point out. If i could score minus i would, but do not rent with these people. Its been over 2 months and still we have heard nothing about our contested issues with the deposit, after countless emails and phone calls.
the worst company i have ever had to deal with. All the reviews are just the same as my experience. cowboys who wont answer the phone, don't respond to emails and i cant believe they get away with be this bad.It shocking how many bad reviews they have on here. if i was the Exec team I would be concerned about their reputation . . Its unbelievable how unprofessional a fairly large company can be. Its not a one off its culture and management that are allowing this awful experience for their customers to happen.
I moved into a newly built flat managed by them a couple of weeks ago, but it has several issues. The heating doesn’t work properly, there are no blinds or curtains installed, and there’s no waste bin in the communal area. We’ve been trying to get in touch with them for weeks, but we haven’t been able to. We’ve reported them to the council to see if they can help sort out these problems. I'd avoid choosing them if possible.
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Welcome to Lomond Investment Management!
Working with BTR (Build to Rent) and Single-Family Housing providers as well as individual and institutional investors. We mobilise, let, manage and sell portfolios and developments throughout the UK.
Our tailored, all-in-one solution for lettings, management, block/estates management, and sales across the entire UK. No matter the size of your portfolio or geographical location, our dedicated account management team is here to assist you. We cater to Build to Rent and Single-Family Housing clients, as well as institutional and individual investors. With our innovative and personalised approach, we will help you maximise returns and minimise risks. Count on us as your trusted partner for all of your portfolio needs!See more
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