Review Time
I want to share a negative experience. I booked a ticket using a gift card I had received from a friend. I booked while I was not wearing my glasses and was really convinced I had clicked on June, but instead I had clicked on July.
Literally 1 minute later o received the confirmation email and I saw the mistake. I looked for the customer service email and I communicated my problem, asking if I could just change the date, it had been a min.
And there it comes, that cold email saying, tickets can’t be changed bla bla, unless paying £10 for administration fee. Really? What is that costs £10? This is just pure greed, and unfairness. Tickets are already so expensive! I will go to watch the show in the booked day, and will be happier to miss it rather than paying £10 more for “administration fees”.
I bought five tickets for a musical, but unfortunately, I didn't double-check the date and ended up selecting the wrong day due to my oversight. Initially, I tried to contact support by phone but couldn't get through. However, after reaching out via email, I received a response within an hour and a half, along with a quick and effective solution to my problem, allowing me to change the ticket date. Overall, it was a fantastic customer service experience: friendly, efficient, and prompt.
I had doubts about being charged twice since I had to enter my card details two times. The postcode validation also repeatedly showed errors. Overall, the user experience was not very smooth, especially after accepting the payment in my online banking and returning to confirm acceptance.
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