Review Time
If I could give this company zero stars, I would. This has been one of the most frustrating and unnecessarily complicated customer service experiences I have ever dealt with. After receiving the product, I returned it as instructed and expected a normal refund process like any reputable company would provide. Instead, I have been stuck in an endless back-and-forth with their support team, who seem either unwilling or unable to process a simple refund. First, they insisted on a SWIFT code, even after I clearly explained that my bank does not have one. Rather than using basic problem-solving or offering a normal alternative, they continued repeating the same request. Then, instead of refunding the payment back to the original payment method (which is standard practice almost everywhere), they started asking for additional payment details and pushing the responsibility back onto me.
I even provided a PayPal account to make things easier for them, yet I’m still receiving vague responses like “we have shared the information with the relevant department” and “we will notify you when there are updates.” Meanwhile, the product has already been returned and they are still holding onto my money. At this point it feels less like customer service and more like intentional stalling to avoid issuing a refund. A legitimate company should not need multiple departments, repeated emails, and weeks of delays to complete a basic refund transaction. The entire process has been slow, confusing, and extremely unprofessional. Customers should not have to chase down their own refund after fulfilling every requirement. I would strongly recommend that anyone considering purchasing from this company think twice. If something goes wrong and you need a refund, be prepared for a drawn-out process full of excuses and delays. Terrible experience. I will not be purchasing from them again.
I purchased a device that fell off its cord and was lost almost immediately. I regret not checking the reviews beforehand. I left feedback on another platform, and the support team reached out, asking me to get in touch. They mentioned they would consider providing a replacement device, which was unexpected. After a few days of waiting, they ultimately said NOPE! However, they offered a potential discount, but only if I made another purchase. Fool me once, but not again!
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