lookoptic.com

4.6
4.6 Based on 189 reviews

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone....

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Average Rating

4.6

/
5

189 Reviews

5 Star
84%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
8%

All Reviews

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Review Time

Schichonlover
Good customer service and responsive to my emails. Somehow my glasses didn’t make it to me and the r

Good customer service and responsive to my emails. Somehow my glasses didn’t make it to me and the resolution was quick. I love the glasses. They are the progressives and I wasn’t sure if I’d like them. They are great to wear, being very lightweight and very stylish!

5
Date of experience: Feb 28, 2026
Sadie Jane
I ordered the Laurel bifocals. These did not sit right on my ears, thus the magnification was so lo

I ordered the Laurel bifocals. These did not sit right on my ears, thus the magnification was so low, I had to lift my head to read. It was impossible to see my laptop wearing these. I ordered a different style and pretty much the same problem. I returned both pair. Each shipment cost $8. And each return cost $8. So, with two pair that didn't work, I'm out $32. That doesn't match up with their "try risk free for 90 days" slogan they advertise. Sigh. I should know better by now to not order items heavily advertised on social media. They are usually over priced and sometimes, as in this case, do not live up to the hype.

1
Date of experience: Feb 12, 2026
Bonnie M
I had an opportunity to communicate with the folks at Look Optic when I returned a pair of glasses a

I had an opportunity to communicate with the folks at Look Optic when I returned a pair of glasses and the package was not received by the company. Each of my emails was answered in a timely, courteous fashion and we were able to resolve the issue without hassle and to my satisfaction. This is a company that cares about their customers and their brand. Thanks, Andy and team.

5
Date of experience: Jan 31, 2026
Excellent support after my delivery issue!

I had some glasses delivered and they went missing. Unsure if they were stolen, but the support team took essential steps to locate them, and when they couldn't, they promptly sent a replacement. I highly recommend this service.

5
Date of experience: Dec 22, 2025
Kathryn Patterson
Frustrating Experience with Glasses

The glasses were lost initially, and while I received a refund, they eventually arrived after I had to purchase a replacement. I'm currently waiting for a return label. Unfortunately, the fit was not suitable; there's a significant gap when I look down, making it difficult to read. Additionally, when I try to place them on my head like a headband, they don't stay in place and fall off when I look down. I've had better luck with reading glasses from a discount store.

1
Date of experience: Dec 08, 2025
CHARK
No hassle returns if necessary

I purchased three styles of progressive readers; two of them fit my face but one of them was too small. I was able to return it and received a speedy refund.

5
Date of experience: Oct 26, 2025
Becky Nelson
FEE TO RETURN

The frames were darling but lenses were plastic and the transition was poor. Didn't work for me as I wanted them to see my computer and paperwork without having to take off and on glasses. Their "return no questions asked" policy includes a fee so beware that they will charge you to return.

2
Date of experience: Oct 20, 2025
Ellen Kennedy
On top of getting postage $ if you…

On top of getting postage $ if you return they then take another $8, just because.So be sure when you purchase - cost almost $20 to return. Grabbing the $8 was gouging plus the glasses are just not worth it

1
Date of experience: Oct 19, 2025
Excellent customer service

The products are fantastic, and the company seems committed to customer satisfaction. They responded immediately to my question and resolved it within minutes. I’ll be a repeat customer!

5
Date of experience: Oct 17, 2025
Roni
Great customer service!

Great customer service!

5
Date of experience: Oct 17, 2025

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Business Details

  • We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.

  • language https://www.lookoptic.com

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