Review Time
Great communication with Brett and Dr Arooj. I had an issue with tray fitment and was able to get on a video call with Dr Arooj and was able to get my impressions done with easy.
I deeply regret purchasing aligners from this company. I went through four separate rounds of treatment, including refinements, and none of them delivered the results shown in the digital simulations I was asked to approve.
Each time, I followed instructions, wore the aligners as directed, and provided photos when requested. Despite that, the aligners were often loose, ineffective, and failed to close my gaps — which was the main reason I started treatment. With the most recent set, multiple steps were loose, and my teeth actually appear more spaced rather than improved.
What made this experience more frustrating was the constant back-and-forth of photos and projections with no real resolution. After four failed attempts, I was told there is no refund due to their policy, despite the treatment not working as promised.
This process was exhausting, expensive, and disappointing. Based on my experience, I would not recommend this company.
They began as a reliable company, always responsive at first, but over the months, the responses and order processing have slowed down significantly. I placed an order for my next set of aligners nearly two months ago, and they have yet to arrive. I've been using the same set for two months now. I'm becoming increasingly frustrated with this service. I wouldn't recommend it to anyone; it's better to visit a local dentist.
Dr. Arooj was extremely helpful in making my impressions and ensured my concerns were addressed. Additionally I would like to mention my Smileie advisor, Brett Arndt, who has gone above and beyond to ensure the experience with Smileie has been positive. When I was concerned with my alignment progress, I reached out to Brett to solve the concerns, and he ensured the problems were addressed efficiently and to my satisfaction. I highly recommend working with them both.
My experience was great from beginning to the end. The process has been so easy, the customer service has been second to none and most importantly, my smile significantly improved without being ripped off for $4000, a price that was quoted at my dentist office. Highly recommend Smileie.
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