smileie.com

4.9
4.9 Based on 659 reviews

Direct to consumer clear aligners and teeth whitening....

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Average Rating

4.9

/
5

659 Reviews

5 Star
94%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Alexander Garcia
Great communication with Brett and Dr Arooj. I had an issue with tray fitment and was able to get on

Great communication with Brett and Dr Arooj. I had an issue with tray fitment and was able to get on a video call with Dr Arooj and was able to get my impressions done with easy.

5
Date of experience: Mar 01, 2026
Mariam Tremonte
I deeply regret purchasing aligners from this company. I went through four separate rounds of treatm

I deeply regret purchasing aligners from this company. I went through four separate rounds of treatment, including refinements, and none of them delivered the results shown in the digital simulations I was asked to approve.

Each time, I followed instructions, wore the aligners as directed, and provided photos when requested. Despite that, the aligners were often loose, ineffective, and failed to close my gaps — which was the main reason I started treatment. With the most recent set, multiple steps were loose, and my teeth actually appear more spaced rather than improved.

What made this experience more frustrating was the constant back-and-forth of photos and projections with no real resolution. After four failed attempts, I was told there is no refund due to their policy, despite the treatment not working as promised.

This process was exhausting, expensive, and disappointing. Based on my experience, I would not recommend this company.

1
Date of experience: Feb 07, 2026
Initially Promising, But Now Disappointing

They began as a reliable company, always responsive at first, but over the months, the responses and order processing have slowed down significantly. I placed an order for my next set of aligners nearly two months ago, and they have yet to arrive. I've been using the same set for two months now. I'm becoming increasingly frustrated with this service. I wouldn't recommend it to anyone; it's better to visit a local dentist.

1
Date of experience: Dec 31, 2025
Raisa
Addressed all concerns, great experience!

Dr. Arooj was extremely helpful in making my impressions and ensured my concerns were addressed. Additionally I would like to mention my Smileie advisor, Brett Arndt, who has gone above and beyond to ensure the experience with Smileie has been positive. When I was concerned with my alignment progress, I reached out to Brett to solve the concerns, and he ensured the problems were addressed efficiently and to my satisfaction. I highly recommend working with them both.

5
Date of experience: Oct 29, 2025
pamela scherer
My experience was great from beginning…

My experience was great from beginning to the end. The process has been so easy, the customer service has been second to none and most importantly, my smile significantly improved without being ripped off for $4000, a price that was quoted at my dentist office. Highly recommend Smileie.

5
Date of experience: Oct 28, 2025
Very Good product and responsive…

Very Good product and responsive customer service. I had Invisalign in the past and it didn’t get the job done. Smileie did. If my kids need braces, I will go this route. Great job!

5
Date of experience: Oct 25, 2025
Suzanne Ray
The online chat was wonderful

The online chat was wonderful! They helped me finish the process on a Saturday morning with kindness and patience.

5
Date of experience: Oct 25, 2025
Cinda
My experience so far has been great

My experience so far has been great. They have responded to questions promptly and I met virtually with Dr. Arooj who assisted me with creating my impressions to get the results. I can’t wait to get the final product.

5
Date of experience: Oct 24, 2025
Natasha Kline-Hughes
Rude customer service

Poor communication. Rude customer service and shotty app. They outright told me to remove my review yet continue to not deliver what they represent on their website.

1
Date of experience: Oct 24, 2025
customer
Dr Arooj

Dr. Arooj was patient and very informative. Demonstrated how to make the impression and was encouraging and made me comfortable.

5
Date of experience: Oct 24, 2025

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