Review Time
We hired Top Notch Moving for a full-service cross-country move based on their promise that they were not a brokerage and would personally handle our move from start to finish. This was a key reason we chose them. However, when our belongings arrived, the delivery was contracted out to third-party labor—a direct contradiction of what was promised.The driver arrived alone and unprepared to unload an entire household of furniture. Additional help was brought in later, but they were not Top Notch employees, were unfamiliar with the job, and one even admitted to being intoxicated. He became aggressive when denied access to a pet-occupied bathroom, creating an unprofessional and uncomfortable situation.The move also caused significant damage to our furniture, including:Bed frame missing legsBookshelf with a hole and large dentTV console missing shelf pegsWork desk with a broken lift mechanismArt desk damaged beyond repairHardware bags opened, many essential parts missingDespite our contract stating items would be disassembled and reassembled, the delivery crew had no knowledge of this and no plan to follow through. We reassembled most of it ourselves.We contacted Top Notch with our concerns and spoke the next day. After that call, the owner failed to follow up as promised. It took multiple texts to get a brief reply, showing no urgency or willingness to resolve the situation. Since then, we’ve been ghosted. No resolution has been offered.If you’re considering this company, pay only with a credit card or another method that allows for disputes. Do not pay in cash—you may be left with no recourse if things go wrong.This was a costly, disappointing experience that we hope others can avoid.
I could not have been happier with this experience. I was really having a hard time leaving the home that I love and they made this process so much easier for me and it completely changed my whole attitude about this change in my life. I can’t say enough good things about this company. I will be forever grateful.
I had a lot of oddly shaped furniture, and I was sure something would get scratched or dented, but these movers knew exactly how to handle it all. They wrapped each piece carefully, took their time maneuvering through doorways, and didn’t leave a single mark behind. I cannot say enough good things about them!
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Top Notch Moving & Storage-Family Owned-Reliable, and Professional
At Top Notch Moving & Storage, we're more than just a moving company-we're a family-owned and operated business that truly cares about our customers. Unlike brokers who only arrange moves, we handle everything ourselves, ensuring a smooth,stress-free experience from start to finish.
What sets us apart? Our commitment to honest,reliable service with no hidden fees or surprises. Whether you're moving locally or around the world,our experienced team takes care of your belongings with the upmost care and professionalism. We know how stressful moving can be, so we hard to make it easier for you.
With years of experience and a dedication to customer satisfaction, Top Notch Moving & Storage is the trusted choice for hassle-free moving. Let us take the weight off your shoulders-literally!See more
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