Review Time
Do not buy!!!I ordered this heat pack for my labrador but when it was delivered by Yodel it was thrown on the doorstep which is directly onto the main street and it was not there when I returned home. I contacted Lumapet who said I needed to contact Yodel to start and investigation. After nearly an hour of trying so get through to them they said as it was an "unaccompanied delivery" Lumapet would need to raise it. I emailed them on the 23rd and twice since but have had no response.I contacted them with a query before purchase and they answered that the same day. They obviously dont care about customers after they have made a sale! Disgraceful service!
Got the red light therapy pad for my 9 yr old beagle with joint stiffness and wow what a diffrence! She used to struggle getting on the couch and now shes jumping up like she used to. Super easy to use and she doesnt mind it at all, actually falls asleep during treatments lol. Shipping speed could definitely be better. But overall recommend for anyone with an older pup!!
We came across Lumapet on Instagram and decided to try it for our 13-year-old Yorkie as she was starting to struggle. After just a few uses, we genuinely noticed a difference, and seeing her more comfortable again made us so happy. Dogs are family and deserve the very best care, we’re really glad we gave Lumapet a try.
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