Review Time
This service is only accessible through the website, and I was completely unaware of the charges associated with it. I also didn't realize it was set to renew automatically. When I requested a cancellation and refund right after the renewal, they canceled the subscription but retained the $199 for the year that was supposed to be canceled. This feels dishonest.
I was completely taken aback to discover that I had unknowingly signed up for a subscription. It became clear while on maternity leave that a significant amount of money was being deducted from my account. To my dismay, I found that I had spent over £400 on this service without ever using it. I contacted customer support, but they could only issue a refund for one payment. Additionally, they can't even deliver to my location, rendering my balance entirely useless, and I can’t even use the full amount for a purchase—only a portion can be applied. This feels like a scam; I’m very dissatisfied.
This service is a complete scam. Do not share your credit card details or any personal information, as they will start charging you without providing any service or product. They claim to have a money-back guarantee, but if you attempt to cancel—even within an hour of signing up—they will not honor it. You will end up having to resolve the issue through credit card disputes. Dealing with them has been frustrating, and after numerous emails, the credit card company is finally addressing the situation. It's disgraceful! They are nothing but thieves, and it's hard to believe they will last much longer in business!
I signed up for the trial period but received no information. I reached out to the support team and got no reply. They kept charging me $49.99 monthly, despite no membership option on their site for that amount. When I finally connected with the customer care team, I asked for a refund, but they denied my request. They directed me to their money-back policy, which claimed I should contact them within 24 hours of starting the trial. I reached out within the hour. They are quick to respond, yet they refuse to refund or acknowledge their non-compliance with their own policies!
I signed up for the service solely because I couldn't preview results without payment. Within 15 minutes of using the platform, it became apparent that the service did not align with what was advertised or expected. The styling felt generic, lacking effort, and was not personalized at all. Upon realizing this, I canceled and requested a refund for the one-month subscription. Despite my prompt cancellation, my refund was denied, and I was directed to terms and conditions that were not clearly disclosed during checkout. The policy essentially states that if you are dissatisfied with the product or it does not meet your expectations, you are ineligible for a refund, which is unreasonable for a digital service that cannot be evaluated prior to payment. Instead of addressing my concerns, customer support continuously suggested upsells rather than resolving my refund request. Their tone was polite yet dismissive, shifting responsibility back to obscure terms. This feels like a typical paywall trap: you must pay to see what you’re purchasing, and once you discover its poor quality, dissatisfaction is not a valid reason for a refund. I've had to escalate the issue through a payment platform. I strongly advise others to think twice before signing up. A company confident in its product shouldn't resort to restrictive refund policies or deny refunds for services used briefly. Transparency and fairness are crucial, and this experience lacked both.
I signed up for the service solely because I couldn't preview results without payment. Within 15 minutes of using the platform, it became apparent that the service did not align with what was advertised or expected. The styling felt generic, lacking effort, and was not personalized at all. Upon realizing this, I canceled and requested a refund for the one-month subscription. Despite my prompt cancellation, my refund was denied, and I was directed to terms and conditions that were not clearly disclosed during checkout. The policy essentially states that if you are dissatisfied with the product or it does not meet your expectations, you are ineligible for a refund, which is unreasonable for a digital service that cannot be evaluated prior to payment. Instead of addressing my concerns, customer support continuously suggested upsells rather than resolving my refund request. Their tone was polite yet dismissive, shifting responsibility back to obscure terms. This feels like a typical paywall trap: you must pay to see what you’re purchasing, and once you discover its poor quality, dissatisfaction is not a valid reason for a refund. I've had to escalate the issue through a payment platform. I strongly advise others to think twice before signing up. A company confident in its product shouldn't resort to restrictive refund policies or deny refunds for services used briefly. Transparency and fairness are crucial, and this experience lacked both.
Subscribed on November 11, 2025. The app malfunctioned two days later. I never consented to auto-renewal, yet I was charged again. Customer support denies refunds, offering only in-app credit. Unprofessional and unjust. Additionally, the app has technical issues, and they refuse to issue a refund.
I filled out the online questionnaire and contacted the company, expressing my hesitation to subscribe without previewing the service. I quickly received wardrobe suggestions based on my answers at no cost. I provided feedback based on my preferences, and they promptly thanked me for my input. I am very impressed with the personal service offered. Their response time was nearly immediate, and their politeness and respect were top-notch. Very refreshing in today's online environment.
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Feel insecure about your appearance? Can't find clothes that suit and reflect your personality? Lose comfort wearing stylish items?
LUMI believes that every woman deserves to shine in public feeling comfortable and confident no matter what the occasion may be, from a regular day at the office to a lifetime anniversary.
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With this in mind, our product contains a mix of personalized content and psychology.
Our professional stylists will guide you through every step of your LUMI journey. Together, we will define your personal color palette and body shape to create a style that is uniquely yours. Follow the concept of a capsule wardrobe, in which you combine a small collection of clothes in different ways, to include everything you need. This is where the magic begins.
Each month, our stylists handcraft your personalized outfits and share them with you. The entire process is displayed in the form of sessions, where you schedule a regular consultation at your convenience. You'll feel like a star with LUMI stylists at hand, no doubt about that.
And what about shopping? Our team does that for you too. LUMI stylists offer personalized shopping options based on your preferences: style, location, taste, budget, and much more. We recommend clothes that suit you best, and you decide what you want to order. It’s too good to miss!See more
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