lyko.com

3.2
3.2 Based on 81 reviews

LYKO is the hair and beauty specialist who strives to have the best customer experience and the widest product range. We want to capture the feeling that beauty is playful, wonderful and something individual. In total, we offer over 55,000 products from m...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.2

/
5

81 Reviews

5 Star
47%
4 Star
7%
3 Star
1%
2 Star
6%
1 Star
38%

All Reviews

Filter Reviews

Review Time

Quartz_99
Ordered a perfume with a minor issue.

I recently purchased a perfume from the seller. There was a small amount missing from the bottle, but it wasn't their fault as the packaging was sealed, likely a factory issue. They provided a full refund, and I was able to keep the perfume. Excellent service.

5
Date of experience: Dec 08, 2025
Deb B.
Fantastic experience

I've made several purchases from their website, and the shipping has always been very quick. The support team is fast and helpful ☺️.

5
Date of experience: Dec 08, 2025
Xander
They deceive you for money...

I am very dissatisfied with my experience with the company. I ordered a specific perfume, but instead, I received an unrelated item — a lip oil. Mistakes can happen, but the worst part is the complete lack of response from the support team. I reached out and have not received any assistance or acknowledgment. This is unacceptable for a company of this size. I expect my issue to be resolved immediately — either by sending the correct item or providing a full refund. Until then, I cannot recommend shopping here.

1
Date of experience: Dec 07, 2025
Hazel Butler
Received a refund and kept the perfume!

I recently ordered a perfume from the service. A small amount was missing from the bottle, but it wasn't their fault as the packaging was sealed, likely a factory issue. They refunded me the full amount, and I got to keep the perfume. Very good service.

5
Date of experience: Nov 17, 2025
Karyn
Didn’t receive my order and can’t reach customer support

I placed an order on November 15, and now it's December 7 with still nothing! I received a confirmation email after ordering stating my package would arrive on November 24 via the postal service. There's a tracking code, but the company hasn’t sent it out yet. I emailed customer service on December 3 and have received no response! I am extremely frustrated! I just want my package or at least to contact customer service to find out what's happening! This honestly feels like a scam! I will never shop here again!

1
Date of experience: Nov 15, 2025
Colleen
Last time purchasing from this company

I ordered products with a promised delivery date of two days. However, I kept receiving updates about delays. When I finally contacted customer support, I was informed that my package had 'gone astray.' They sent a replacement, but the wait was even longer, totaling over a week. I lost money as I had to buy the products elsewhere and wasted a lot of time trying to find out what was happening. If I could give zero stars, I would. This is the last time I will shop here.

1
Date of experience: Nov 06, 2025
Josephine Scott
I ordered creams from the website…

I ordered creams for the first time from the platform. I had a good experience, got a great deal on a specific brand. The product was delivered two days later and in good packaging. I will definitely order there again.

5
Date of experience: Oct 23, 2025
Grant Barnes
5 stars for quick delivery and quality...

5 stars for the quick delivery and high-quality products last year. 1 star ⭐ for the delayed delivery this time and unreachable support, as the website forms are unresponsive at times. I ordered on October 2, and today I received a mail from the postal service that they got the package from the company. They will deliver it on October 16. This means that delivery from one city to another takes TWO weeks, a trip that typically takes 20 minutes! This is not just a logistical issue; it's a hidden flaw!

3
Date of experience: Oct 14, 2025
Katey Morris
It was supposed to arrive by October 6

It was promised to be delivered by October 6, but now it’s October 9, and according to the postal service, it hasn’t even been sent yet.

1
Date of experience: Oct 06, 2025
Jerry Baker
Consistently late deliveries

It's great that they offer nice deals and lower prices than other retailers, but they always fail to deliver on time. I placed an order a week ago, and it was supposed to arrive today (which is already a long wait), but I just received a message that they have only shipped it and it will be delivered in two days. Whenever I order, I just know I'm getting the 'Sorry, your order is delayed' email. If delays are frequent, perhaps they should adjust their delivery estimates?

2
Date of experience: Sep 29, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • LYKO is the hair and beauty specialist who strives to have the best customer experience and the widest product range. We want to capture the feeling that beauty is playful, wonderful and something individual. In total, we offer over 55,000 products from more than 1,000 brands, a mix of well-known and exciting new products that are complemented by our own affordable private label. In 2004 the Lyko family started the webshop from their hair salon in Sweden. The business grew rapidly online. Today we have online webshops in Sweden, Norway, Finland, Denmark, Germany, the Netherlands, Poland and Austria.
    Lyko has been listed on the Nasdaq Stockholm First North Premier Growth Market since December 2017. See more

  • email fraga@lyko.se
  • call 028120722
  • language https://lyko.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More