m.moonlitcat.co.uk

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1 Based on 21 reviews

Conceived by a team of young, passionate, and visionary minds, Moonlitcat is more than just a shopping destination; it’s an experience. Here, innovation and style converge with unparalleled service to transform the mundane act of shopping into a remarkabl...

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21 Reviews

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Requesting a refund

I want a refund. I made a purchase for one item, but then they confused me into buying another discounted item without a confirmation. This feels like scamming, and I hope others become aware. I've emailed for my refund but have received no response.

1
Date of experience: Nov 27, 2025
Mario
Warning: avoid this company

Warning: do not fall for this company's scam.

1
Date of experience: Nov 20, 2025
Steve Hughes
SCAM COMPANY

This company is a scam. Item not delivered but email sent by them saying it was.Their item-tracking is in French and does not give any pertinent information.DO NOT ORDER FROM THEM.

1
Date of experience: Nov 17, 2025
Pete Moore
i bought from these people on the 7th…

i bought from these people on the 7th November iam still waiting for the parcel to arrive after 6emails later and they have said its been delivered and posted through my letter box which is hard to believe i have asked them to redeliver said item again and give them 7days notice from my last email lets see what happens

1
Date of experience: Nov 07, 2025
andy Kirk
I’m one of the lucky ones lol

I’m one of the lucky ones lol,I received my lights but they don’t work. Asked for returns address and refund but it’s all gone very quiet.I suppose I will just keep on and on until I get what I asked for.

1
Date of experience: Nov 06, 2025
Where's Free
AVOID

AVOID - they took a payment without even taking my address. They clearly have no intention of delivering anything. Chinese Scammers - pure and simple.

1
Date of experience: Oct 24, 2025
Disappointed
If I could give zero stars I would!!

If I could give zero stars I would!!! Six weeks later and still no Nano tape (very expensive, but ad kept popping up on my Youtube and I needed something like that). No communication until I emailed them. Been emailing for weeks. Tape never arrived. I received an email to inform me that I had received it. Not even that it had been delivered! I never received it! Finally they’ve told me they have issued a full refund after copious emails to them. Let’s see. Very badly run business and Youtube should remove their ads. If they delivered, used the Order numbers on correspondence then this business has potential as handy products.

1
Date of experience: Oct 20, 2025
Thomas Howe
i ordered a usb card priced£19.99 which…

i ordered a usb card priced£19.99 which i have received bu i have been charged £69.98. i was told i would get a refund which would take 3 to 5 working days i still haven’t received it.its been a few weeks now since i placed the order and still no refund.i’ve sent numerous e mails which are being ignored. the bottom line is they have£49.99 of my money and are ignoring my requests for refund.

1
Date of experience: Oct 09, 2025
Mike Drew
Like many of the other customer psid but recived nothing...s

Like many of the other customers, I ordered and paid for an item and never received it. They have taken our money and we have received nothing.I emailed them and the reply was that the carrier would be asked to deliver as soon as possible. Please be patient. That was on the 27th. September. Now 20th. October. This company and their website should be taken down and prosecuted.

1
Date of experience: Sep 22, 2025
customer
They have my money. I got nothing.

Where is my phone holder? I purchased a phone holder for my car which never arrived. This company's only answer to my emails is that the order was despatched. Surely they can offer more as they have employed a reputable national carrier to carry out delivery.Definitely not good enough.They got my money and i got nothing.

1
Date of experience: Sep 22, 2025

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Business Details

  • Conceived by a team of young, passionate, and visionary minds, Moonlitcat is more than just a shopping destination; it’s an experience. Here, innovation and style converge with unparalleled service to transform the mundane act of shopping into a remarkable journey.

  • email customer@moonlitcat.co.uk
  • language https://m.moonlitcat.co.uk

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