justgiving.com

3.7
3.7 Based on 1.2K reviews

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about....

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
60%
4 Star
6%
3 Star
3%
2 Star
4%
1 Star
28%

All Reviews

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Review Time

Carol Forbes
Making it easy as to what you have to do on your justgiving page. My family always give to my pages

Making it easy as to what you have to do on your justgiving page. My family always give to my pages and friends to. I think the justgiving pages are quite awesome 👌 👏.

5
Date of experience: Feb 26, 2026
GodService31
Challenges for Charities

I have been undertaking challenges for charities and have found the platform useful.

5
Date of experience: Dec 04, 2025
Ford P.
Deceptive Tip Practices

This company intentionally obscures the addition of a tip by frequently mentioning your donation amount and gift aid before surprising you with a tip at the payment stage. This might explain the decline in donations to charities.

1
Date of experience: Dec 04, 2025
Lottie Ross
Frustration with Fundraiser Withdrawal

I set up a fundraiser for my birthday to help me purchase my first car, and I've received over £600 in donations. I requested a withdrawal to my bank on 11.11, and the platform indicated that the funds would clear in 4-6 working days. Now it's 02.12, and I still haven't received anything. I've attempted to contact the support team multiple times through their web form and emails to inquire about the processing time, but I've received no response. I'm extremely disappointed that I'm unable to access my funds. If the service is reading this, please reach out to me. I'm very upset.

1
Date of experience: Dec 03, 2025
adrifail13
Withdrawal Issues

I set up a fundraiser for my birthday to gather funds for my first car, accumulating over £600 in donations. I requested the withdrawal to my bank on 11.11, with the platform stating it would clear in 4-6 working days. Now, on 02.12, I still have not received anything. I've reached out to the support team several times via their web form and email, but I’ve been ignored. I'm shocked at the lack of response and still have no funds in my bank. I'm very upset.

1
Date of experience: Dec 03, 2025
Frustrating Donation Experience

The website is incredibly frustrating for making donations to a charity. I wanted to set up a monthly donation for a specific charity that uses this platform, but it has been the worst experience. I tried to change my password with the code sent to my email, but it was rejected, as was my monthly payment amount. No matter how often I try, it doesn't work! All these charities relying on this platform must struggle, as who would donate with such issues? I've contacted support but given the bad reviews, I feel hopeless.

1
Date of experience: Dec 03, 2025
Marshall
Misleading Charges

It's hard to be constructive when they take a 17% tip, which was an error, and do not provide refunds for crowdfunding, likely how most users approach this site.

1
Date of experience: Nov 27, 2025
Alexa G.
Simple and Effective Process

5
Date of experience: Nov 24, 2025
Lara Sanders
Excessive Tip Charges

I am frustrated with how this company presents itself, claiming no commission is charged to charities for my donation and no fee on my £60 donation. However, they added a 'tip' of £15, claiming it helps charities. I managed to reduce this tip to £7.50, but the option to not tip is unclear. I strongly object to this greedy exploitation in a charitable context. I heard one founder took £300 million in tips. This is a money-grabbing scandal. Their assertion that the tip is optional is misleading, as it's not clear how to reduce it to £0. I will never donate through this platform again.

2
Date of experience: Nov 20, 2025
Chazz Wright
Poor Communication and Extra Charges

In addition to the extra amount added to my donation, the communication is terrible. I wanted to change the name on my contribution but couldn't. I also wanted to speak to someone on the phone but was unable to reach anyone. I won't be using this platform again.

1
Date of experience: Nov 18, 2025

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Business Details

  • The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about.

  • language https://www.justgiving.com

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