macustom.com

2.4
2.4 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.4

/
5

21 Reviews

5 Star
14%
4 Star
0%
3 Star
11%
2 Star
11%
1 Star
64%

Filtered Reviews

Filter Reviews

Review Time

Misleading Listing Photo

The listing photo is heavily edited. It appears as though you’re getting a 3D ornament, but what arrives is a thin sheet of printed acrylic. I checked the listing again to ensure I hadn’t overlooked anything. The description is so vague that it fails to clarify what you are actually receiving. This is a case of false advertising.

1
Date of experience: Nov 28, 2025
Robbie
Absolutely Adore It!

I purchased a personalized camper bag and I absolutely adore it! It’s fun, well-made, and simply perfect!

5
Date of experience: Nov 25, 2025
Annie
Expected a 3D Ornament

I expected a 3D ornament, not a flat one. I was also disappointed by the small size. I don’t think it was worth the price I paid. I can barely read my name on it.

2
Date of experience: Nov 20, 2025
Alvina Patterson
Didn’t Notice It Was Flat

I didn’t realize the ornament was flat from the picture. It seemed like it would be 3D, so I was disappointed to find it was just a flat plastic piece. I bought it as a gift, so I’m unsure if the recipient will like it, but I hope they do. It’s still somewhat cute.

3
Date of experience: Nov 15, 2025
Sharla Parker
Flat Ornament

I loved the ornament but didn’t realize it was flat. It looked more three-dimensional on the website. Order and shipping were excellent.

3
Date of experience: Nov 13, 2025
Paul Adams
I am still waiting on my ornament

I am still waiting on my ornament. How long will it take. I own a business I will never treat my customers this way. When can I expect it to arrive?

1
Date of experience: Nov 11, 2025
Fidencio Salinas
The ornament is nice but definitely not what I was expecting

The ornament is nice but definitely not what I expected based on the published item description. I expected an ornament that was multi-dimensional that had width, height, length & depth, a 3D ornament. What I got was a flat, round ornament with a picture type image. It was personalized as I requested but overall nothing like what I expected.

2
Date of experience: Nov 10, 2025
Michael Thompson
False advertisement and fraudulent…

False advertisement and fraudulent return policy. The quality of the product is horrendous! Complete ripoff and customer service is of no help.

1
Date of experience: Nov 09, 2025
Ghia. L
Is not what I ordered the quilt was…faded and smeared and I want Alabama and Auburn on it and the Al

Is not what I ordered the quilt was faded and the words were smeared. Very dissatisfied with my order. Probably will not every order again. And the company didn't offer to fix it or make it right. Don't recommend.

1
Date of experience: Nov 04, 2025
Russell Kisselburg
Everything went smoothly from ordering…

Everything went smoothly from ordering to getting the product I would recommend Macustom to everyone

5
Date of experience: Nov 04, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More