Review Time
I had an incredibly frustrating experience with the service. They do not honor their agreements. Initially, they create a contract to attract customers, but after receiving payment, they alter the terms and provide weak excuses. Here are the reasons for my dissatisfaction: 1. I arranged a package for Umrah for five people 11 months ago and paid a £3500 deposit. 2. The initial agreement included a hotel in Medina with breakfast and a hotel in Makkah with half board. 3. After sending the full payment, both hotels were replaced with a different hotel with breakfast and another that only provided breakfast, contrary to our original agreement. 4. I had no choice but to accept the new hotels as the full payment was already sent and time was limited. 5. Upon arrival at the hotel, the receptionist refused to check us in until 7 AM, claiming no payment had been received. I attempted to contact the representative multiple times without success. Eventually, the service's driver delivered cash to the hotel, and we were only given our rooms after 7 AM. 6. At the second hotel, we received two double bed rooms instead of one double and one triple room as promised in the agreement. 7. The individual who made the original agreement disappeared after the full payment was made, only for the representative to appear later for renegotiation. 8. Due to this terrible experience with the service, I cannot recommend their packages to anyone. I am also considering legal action for their failure to fulfill the initial agreement.
I had an extremely disappointing experience with the service. They do not stick to their agreements. Initially, they create a contract to attract customers, but after receiving payment, they change the terms and offer weak excuses. Here are the reasons for my dissatisfaction: 1. I arranged a package for Umrah for five people 11 months ago and paid a £3500 deposit. 2. The initial agreement included a hotel in Medina with breakfast and a hotel in Makkah with half board. 3. After sending the full payment, both hotels were swapped for a different hotel with breakfast and another that only provided breakfast, contrary to our original agreement. 4. I had no choice but to accept the new accommodations since the full payment was already sent and time was tight. 5. Upon arrival at the hotel, the receptionist refused to check us in until 7 AM, claiming no payment had been received. I tried to contact the representative multiple times without success. Eventually, the service's driver delivered cash to the hotel, and we were only given our rooms after 7 AM. 6. At the second hotel, we received two double bed rooms instead of one double and one triple room as promised. 7. The person who made the original agreement disappeared after the full payment, only for the representative to reappear later for renegotiation. 8. Due to this awful experience with the service, I cannot recommend their packages to anyone. I am also considering legal action for their failure to fulfill the initial agreement.
I had a fantastic experience with the service. The representative was incredibly helpful and ensured all my needs were met. He followed up on the booking progress even after I left for Umrah to make sure everything went smoothly. I would highly recommend this service!
A five-star package! This was the best experience I've ever had from start to finish. The service made everything smooth and efficient, from booking tickets to hotel stays and transportation. Everything was handled perfectly. I will continue using this service in the future.
I recommend everyone to use this service for a seamless Umrah journey. I had a wonderful experience. The representative assisted me from start to finish in a highly professional manner. Although I don’t know him personally, he was always there when I needed him with quick responses. Thanks again for a great experience.
For my first Umrah, I chose this service for guidance. The representative quickly understood my needs and tailored a package just for me! Anything I didn’t understand was clearly explained, and he ensured I knew what to expect during my stay. He checked up on me throughout the trip, ensuring everything was running smoothly. Honestly, it was exceptional customer service, and I highly recommend this service to anyone interested.
The representative was fantastic in addressing my inquiries regarding a family Umrah package. He provided extensive information and was incredibly patient with my numerous questions. He was friendly and considerate, never pressuring me for sales like some agents do. Thank you for the best experience ever. I will definitely recommend this service and the representative.
I strongly recommend this service to arrange your Umrah packages. The representative made the process very smooth with his patient and friendly approach. He took our specific needs into account and tailored them accordingly. He maintained contact with us throughout the entire process, ensuring everything was adequate while we were abroad. My family and I wish your business great success and look forward to booking with you again soon.
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