Review Time
I love coming to Margaret Dabbs at Liberty. It always seems like such a treat from the first moment I walk through the door. All the staff are welcoming, approachable and so helpful. Calum gets me a drink and helped me sign up for Liberty's points; Liliana is my go to for all medical pedicures and Antonia was really helpful in suggesting a French manicure this time which looks amazing.
I run a professional spa business and ordered LED mitts (Order #542089) specifically for confirmed Valentine’s Day client bookings.
Instead, I was sent a completely different product — a nail fungus laser device.
That was the first failure.
What followed was worse.
• January 31 – I notified them of the incorrect item. No response.
• February 2 – Followed up. No response.
• February 4 – Brief acknowledgment. No resolution.
• Days pass. Still nothing shipped. No tracking. No timeline.
Because I had paying clients booked around this experience, I was forced to place a second order with expedited shipping (Order #542135) just to protect my business.
Even with expedited shipping paid, the order did not ship promptly.
During this delay, I had to downgrade services and cancel appointments. That cost me revenue and damaged client trust — all because this company shipped the wrong product and then failed to communicate with any urgency.
What is deeply concerning:
• Incorrect item sent
• Multiple emails ignored
• Expedited order not treated as urgent
• No proactive communication
• Refund only offered after I return the item THEY sent incorrectly
For a brand that presents itself as premium and globally established, the backend execution is shockingly poor.
Even more ironic: prior to purchasing, I was contacted about wholesale opportunities and asked to provide business details and schedule calls. When I was a prospective partner, communication was prompt. Once I became a paying customer with an urgent issue, responsiveness disappeared.
That contrast speaks volumes.
Only after repeated escalation and mounting frustration did I finally receive shipping confirmation.
This was not a minor inconvenience. This directly disrupted confirmed bookings tied to one of the busiest retail weekends of the year.
If you are a consumer making a casual purchase, perhaps this level of delay is tolerable.
If you are a business relying on timely fulfillment, understand the risk.
A premium brand must deliver premium operations. This experience fell far short of that standard.
Orders #542089 & #542135
I ordered an item from this company, but the courier lost my package. The courier service was selected by the company, and there has been no acknowledgment of responsibility from them. I've not only lost my purchase but also my money. I strongly advise avoiding this company.
I ordered an item from this company, but the courier misplaced my order. The courier was selected by them, and they have not taken any responsibility for this issue. Not only have I lost my item, but I've also lost my money. I strongly recommend avoiding this company.
My order was not delivered to my address. After several emails, I was asked to complete and sign a document, which I couldn't do. A week ago, I requested they send it via post, and I received an email six days ago stating it would be sent, but I still haven't gotten it. This is unbelievable since I've received other mail recently. The items I bought were for a birthday gift, forcing me to spend over £120 on replacements. I would appreciate swift resolution.
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Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, and Legs.
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