Review Time
Lots to choose from the website. When ordered I was amazed that my caps arrived so quickly and all came beautifully packaged. Will definitely be ordering from again. Thanks
I just want to say I have bought 5 headwear items from Masumi and I am over the moon with them.The items are so comfortable to wear, so stylist and the cotton is so soft. I will be ordering more.I am going through chemo treatment at the moment and it was The Christie Hospital in Manchester that had recommended Masumi. I am so pleased they did.
What fabulous service from the young lady that took my call. She sent me a message shortly after the order to say one of the items was out of stock. She attached the brochure so I could choose an alternative item. My new item was confirmed with the new amount. I then received my order the next door. I would definitely recommend this company
I love the headwear that I ordered. Good quality and fit. Person I spoke to was really helpful, friendly and polite. It was easy to order and delivery was very quick. I have quite a few headwear from Masumi, lots to choose from and in various colours, would recommend.
I had an issue during ordering (my own fault), but Alexandra was amazing at swiftly reassuring me everything was correct. Contact was great and the sleep hat I ordered for my sister was just what she needed - super soft and beautiful quality. I highly recommend the company and their products!
I Purchased a silk headwear for my sister and the delivery was surprisingly fast and the product was fabulous.My sister has worn the silk headwear and is totally in love with the quality, the design and the comfort of the headwear. She fully intends to purchase more headwear to match her clothes. I highly recommend Masumi headwear as it clearly shows they care about their products and the customers who may be going through a difficult time in their life.
I am so happy to give a five star review. What excellent service and a brilliant product. I live in the Netherlands, so delivery took, for my feeling, a long time but to be fair, that was my impatience. I sent a mail which was immediately responded to (same day) with information exactly where my delivery was.Patience was the key, it came quickly after that.The hats/head coverings are wonderful. Feel luxurious, beautifully packed. Really impressive. I purchased the grey yanna gift box with three scarves and the white sunhat including one scarf. I love that I can accessorise my outfit with a pretty headcovering. Being now 18 weeks into chemo with no hair and a huge list of side effects, it's nice to feel a bit elegant or glamorous. The hats also sit beautifully and are really comfy.Thank you!!
Ordered x2 hats. Very pricey compared to other options but reviews were good and I figured I’m happy to pay more for the right product and service.Delivery was good.Hats are quite big in my opinion but desperate to be a good customer and I love to support businesses that aren’t the big obvious online monsters taking over the market,I decided I’d return 1 but could make the other work by turning up rim. Also this entire experience is awful..right…Emails all clearly stated ‘no fee for returned headwear’ but you do pay for the pleasure of returning your expensive hat! Customer services agreed that their message could be misleading and said they’d pay postage! I sent proof of postage, just got email confirming they will pay ‘part of it’ .,. It’s not the pennies on postage it’s the lack of empathy and profiteering on people with cancer. I’ll not go back. Very disappointed with experience. It’s not acceptable nowadays. When a summer hat is £45 you expect a returns label. Not to mention I’ve now gone to macmillan and other online retailers and got equally good products for half the price and happy customer service.
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Here at Masumi headwear UK, we are all about helping people find their confidence. Through our amazing headwear we aim to empower people who may have experienced hair loss for any reason. We do this by helping people use our fashionable headwear as an outlet for regaining their confidence through style and by ensuring all our headscarves are designed meticulously, so that they are both comfortable, breathable and wearable in everyday life. Whether you are looking for any type of headwear for cancer suffers, funky chemo hats or headwear for hair loss we have a range of options for you! Plus, all our headscarves are designed with beautifully soft material and natural fibers, including our popular bamboo range. All our headscarves are designed to be extremely comfortable, durable and of course super stylish so that you can go wherever you want and do what you want with all the confidence and style you desire.See more
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