Review Time
Don’t waste your money. I ordered a £60 dress from Mars The Label and was really disappointed with the experience. The sizing was completely off, so the dress didn’t fit at all. When I returned it, I had to pay for the return myself and also sort out the shipping label on my own, which I already think is poor for a brand at this price point.
I sent the return over a week ago and have emailed twice asking why my refund still hasn’t been processed, but I’ve had no response at all. The lack of communication and slow refund process is really frustrating. Overall, not a great customer service experience and I wouldn’t order again.
The clothing is fantastic with unique, bold, and sexy designs! I encountered an issue with my orders, but the support team resolved it swiftly and went above and beyond to accommodate me as a gesture of goodwill. I will surely shop with them again!
The support team was outstanding; I reached out via email after receiving a gift card instead of a full return. I sent my email around 9 PM and received a reply by 10 PM. The response was incredibly swift, helpful, and direct. The representative who assisted me was excellent. More professionals like this are needed in customer service. Thank you!
I had a dreadful experience with this company. I paid £10 for guaranteed Saturday delivery, but my order didn't arrive until the next day. The items were completely different from what was shown online, and the sizing was way off. There's another company offering similar products at a lower price, and they consistently deliver on time with better quality, so I recommend shopping there instead. Now, I've had to spend £11 to return the items! It's shocking, especially since it's a UK company, and I suspect they might claim they never received the return, given their previous behavior. I've requested a refund multiple times for the delivery fee, but they've ignored my requests. It's alarming that there's no way to contact them when money is involved, and it seems unlikely I'll get my money back. I've seen many others on social media sharing similar complaints about this company and their lack of communication. It's unbelievable how they can take people's money for services they don't fulfill and then simply disregard them. This has been the worst company I've ever dealt with. Please save yourself the trouble and consider shopping elsewhere.
This was my first time ordering from this service, and it will certainly be my last. I ordered five items but only received one, along with a random spare item I never requested. Now, I'm out £200. Their customer support has been completely unresponsive and has ignored all my messages. There have been no updates, no refunds, and no replacements. The customer service has been absolutely terrible, making this a very disappointing experience overall. I would not recommend purchasing from them.
I saved a fantastic amount during the Black Friday sale! I ordered a jacket that had some stitching issues. I reached out to the support team, and they replied within 24 hours! They provided options for an exchange or refund with free shipping. I opted for an exchange, and they sent my new jacket the same day! This was my first experience with the service, and I will definitely order again ❤️
exceptional customer support, incredibly helpful with quick responses and always so polite & kind 🩷 my first ordering experience was made much easier thanks to the 10/10 service! A special thanks to the representative who assisted me!
Claim your business profile now and gain access to all features and respond to customer reviews.
British fashion designer established in 2016.
Created in house and delivered globally.
We are an independent, unique brand taking staple pieces and adding a sexy twist.
captivute.com
americanvintage-store.com
elizabethscarlett.com
lagonshop.com
oshoplive.com
pacas.us
melanielyne.com
dare2b.com
urbansurvivalgearusa.com
sweatybetty.com
