Review Time
Awesome server hosting, though ping sometimes gets high (it's maybe because of my location), and there are frequent downtimes. Prices are pretty good for the servers and staff is pretty active during work hours. Overall, it's quite awesome for the price.
It has now been over 15 days since my last review, and the company has neither provided my server nor issued a refund. To clarify their practices: if you purchase a server and use it for 4 days, the service may stop due to reasons like 'Data Center Issue' or 'VPS Supplier Issue.' After a few days, you might be told to wait, and if you keep inquiring, the staff may threaten to ban you, ultimately denying a refund by stating, 'you used the service for more than 2 days,' even though they halted the service themselves. That is exactly what occurred in my situation. I received no service, no refund, and instead of assistance, I am now banned. If anyone needs proof, feel free to reach out directly. You can also ask the company whether they refunded me or restored my 'PERMANENT' service, and why I was banned. I will update this review if my permanent service is reinstated or a full refund is issued. I urge you to ask these questions to the company: 1. Why does your policy deny refunds after 2 days even when the service is halted by you due to internal issues? 2. Can you confirm whether you restored my server or issued a refund—and if not, why was a paying customer banned instead? 3. Is threatening or banning customers for inquiring about service downtime part of your official support practices? 4. We requested a temporary server with the same specifications while your team worked on your 'VERY INTERNAL ISSUES.' Did you provide a temporary server? 5. Why are customer complaints and negative reviews removed or users banned instead of being addressed transparently, and how can potential customers trust a company that moderates criticism rather than resolving it?
It has now been over 15 days since I posted my previous review (available on a review platform), and the service has neither provided my server nor issued a refund. To clarify their practices: if you purchase a server, use it for 4 days, and then the service stops due to reasons like "Data Center Issue" or "VPS Supplier Issue," your service may be halted after a few days. If you continue to inquire, the staff might threaten to ban you and later deny a refund by stating “you used the service for more than 2 days,” despite them stopping the service. This is exactly what happened to me. I received no service, no refund, and instead, I am now banned. If anyone needs proof, feel free to reach out to me directly. You may also inquire with the service about whether they refunded me or restored my “PERMANENT” service and the reason for my ban. This review will be updated if my permanent service is restored or a full refund is issued. Here are some questions for the service to answer: 1. Why does your policy deny refunds after 2 days when the service is halted due to your issues? 2. Can you confirm publicly whether you restored my server or issued a refund—and if not, why was I banned instead? 3. Is threatening or banning customers for asking about service downtime part of your support practice? 4. We requested a temporary server with the same specifications while you resolved your “VERY INTERNAL ISSUES.” Did you provide one? 5. Why are customer complaints and negative reviews removed or users banned instead of being addressed openly, and how can potential customers trust a company that moderates criticism rather than resolving it?
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Matrix Clouds began as a simple idea among friends—a digital space to hang out, share moments, and build projects together. That passion for connection and creativity quickly evolved into something much larger. Today, we have grown from a small community into a full-service hosting provider, specializing in high-performance Minecraft servers, reliable VPS infrastructure, and dedicated Discord bot hosting. We’re still driven by that original goal: giving creators and gamers the tools they need to build something amazing.See more
