Review Time
The online forms are problematic, leading to them not receiving submissions and resulting in endless back-and-forth emails asking for resubmissions. I've filled out the form five times with no resolution in sight. The system is frustrating, and it's been nearly two weeks without any updates. I'm still waiting, and their online portal shows no progress. There’s no phone support, and communication is sporadic.
The online forms have issues, resulting in the company not receiving them. After several back-and-forth emails, I have had to refill the forms multiple times without resolution. It's been nearly two weeks with no updates, and the online portal shows nothing. Communication is lacking, and there's no phone support available.
Overall, my experience was disappointing. Although my doctor recommended the service, I found the customer support to be lacking. For something as crucial as my needs, I expected a higher level of service. I ended up choosing a different company.
My experience was filled with frustration. There were delays with my kit, issues getting it to the lab, and further delays afterward. I ultimately requested a full refund and decided to go with a competitor instead. While the product might be fine, the service left much to be desired.
I have used this service several times. While I received results promptly on two occasions, this time it has been over a week with no updates. Their stated turnaround time is 1.5 business days, yet my emails go unanswered. This situation is unacceptable.
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