Review Time
I’m really impressed by their fast delivery and customer service. Was delivered within a day and I had a problem with one of the lenses after wearing them but after contacting them I received a new pair the next day. Really lovely lenses, thankyou.
I’m really impressed by their fast delivery and customer service. Was delivered within a day and I had a problem with one of the lenses after wearing them but after contacting them I received a new pair the next day. Really lovely lenses, thankyou.
Amazing experience shopping with ColourYourEyes - I entered the wrong delivery address and needed it changing, they worked fast to update this for me and were really responsive on Insta Dm and also via email. Thanks to Charles in customer service and the rest of the team!
Had initial trouble because parcel was left outside and company didn't initially help, but another agent took over who reviewed and was quickly able to help. Everything was resolved above the standard actually required, super quickly despite initial delays because of low staff.
Wow wow wow!!!!! Absolutely Amazing!! I never leave reviews but this is going to be a long one so grab a cuppa!!! Where do I start??!!! Firstly, it's always a worry to try a new online website...whether they are genuine or not. But I am so pleased I put my trust in Colour Your Eyes!! I always purchase my lenses from a local shop, but recently I haven't been impressed with their service, so I looked and found Colour Your Eyes! I purchased the Blind Black lenses but the description on the Mesmereyez website states they don't impact your vision, and I didn't read the correct description on Colour Your Eyes which correctly states they DO impact your vision! So after putting them in and not being able to see a thing that's when I messaged and this is where I found the most amazing customer service!! HAMZA!!!! If all companies had a customer service assistant like Hamza, there would never be any complaints!! He provided an exceptional service that I have never found, I work in retail and even I do not provide such service. With no questions, he soon sent out a replacement for me...I can now see!!! The new ones were shipped late yesterday and I received them this morning!! I can't highlight enough how much you should use this company. They definitely have me for as long as I wear lenses!! I am SO happy I found you. Hamza genuinely cared and even messaged today to check I received them. Thank you so much! Your boss should be so proud he has such a genuine, caring employee and all companies need a Hamza!!!
If I could give this company 10 stars I would! 🌟 I had a small issue with my first order of contacts. The customer service team really did go above and beyond to resolve the issue, I received a replacement set of lenses within 24 hours! The level of care and commitment they showed is simply unmatched. Don't hesitate to order from them. They truly stand by thier products and customers. The lenses are fantastic and very good quality. Highly recommend. And will continue to use in future. Thank you mesmereyez 😊
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