Review Time
Jordan was amazing! He was very helpful and easy to work with. He was prompt on his callbacks and I got the funding I needed in the time I needed it! I can see why Ondeck has such a high consumer rating. I would definitely recommend!
I'm very happy with Ondeck. I'm a returning customer. Eight years ago, I was an Ondeck customer. Now I need to borrow money, so I went back to Jarrod West and he helped me very enthusiastically and quickly.
I appreciate the help and support during the borrowing process. I was very surprised by the industry high lending rate so can't say I would reccommend to someone who was not in a bind, but if I had money to lend, I bet I would do same if the opp arose. It is a great company do work with though and I would say they are 10/10 on trust and speed.
The whole process was so simple and much easier than loan processes I have had with other companies. Jon was quick to respond to my calls and answered all of my questions. I would 100% recommend OnDeck, and will use them again if the need arises!
Let's talk about OnDeck...a non bank funding service.I had multiple repeat loans with them and always was grateful until now. Never missed a payment ever on anything especially with them. Even at the high interest rate but when it's tight and you need to get things done, they're there, alongside others which I now will be visiting. Let's start with Scott Fink or whatever he calls himself this week, some firms like this, the reps have made up names so you can't go find them out if something goes wrong. Initially I had a different rep, lately I get this guy and every time I come across this guy, we have problems. This guy Scott Fink doesn't do his due diligence when telling you about your loan information. Like for instance yesterday and this is all true. He said he had all of my bank statements and that Ondeck wanted to do a re-up on my loan. Great timing because its xmas time and I have product coming in. And during this time do i not only do 34-40% of my yearly business I definately won't miss a payment , which I never have anyway. "Scott" went as far as to give me a very specific loan amount right down to the penny, and what he'd payoff that was left of my old loan, (not Much) and what exactly would go into my checking acct. He said he had multiple offers, the most attractive one was $57,000. great number, this time of the year would have helped alot. However, and here is the kicker, not only did even tell me that I would be deposited an amount less than the $57k, which was fine, i understood why, because they were paying off my old balance. What was left was in the high $40's range. Still great right? He calls back with information not "supposedly"verified and need further clarification. Now how does he come up with a very specific number of loan amount down to the penny and other factors like what I would be left with to the penny to be exact here $48713.64. I didn't just make up that number. He even gave me a weekly loan payment number $1336.00 which was only $82 more than what I had been paying for over a year and again, NEVER MISSED A PAYMENT, now besides this I get a call from another company saying that ONDECK reached out to them, Roger , I'll just give his first name and said that ONdeck approved a loan for me and they were ready to move ahead. Now that's 2 approvals for me, one from "Scott" and another from Roger. A little confused because I was just dealing with "Scott" directly with ONDECK. Then, it all falls apart, after telling me what my exact loan amount and payment would be and other pertinent details, making me think this was all set, "Scott" comes back with what is this company and this one, now if he did his due diligence and he verified all of my bank statements like he said he did initially when he told me, why would he be surprised by this information when it was already in my statements that he said was reviewed by the underwriter's ? How can you come up with a loan amount of $57000 and a very exacting deposited figure of $48713.64 after their massive $38,154.00 in interest they'd be making on this deal? Now here is the kicker part, he calls me up and tells me we need more verification and what do i do? i get it for him, I get zero balance letter's from two other companies from loans I had previously paid off completely. Then he is the ultimate kicker , he calls me back and tells me that one payoff letter was written in Sept the 29th. And that THAT was too far away for them to believe that it was paid off. Are you kidding me? it was sept 29th????? He then had me contact them the other company to get amore current letter showing them that it was more believeable, the other company 's rep laughed and said why even deal with them, come back to us, we'll just redo your loan amount and give you what you need. Now we go back to "Scott" and he says we need verification of another account and then he says he submitted the info for review and that we now need this one verified, so i sent him what i owed an all details and then I'm in the shower getting ready for work. Ghis guy calls again to tell me that after telling me everything was all set that the underwriter's have decided not to go forward. At that point I'm just out of the shower standing there in did belief with this guys' inability to correctly do his job BEFORE giving me an exacting amount $48713.64 that would be deposited in my account the day before, now BUT He hadn't looked at the whole picture? His title is and I copy and paste here.Scott FinkExecutive Lending AdvisorI am now going back to the other company because they have offered to redo my loan and give my what i need to get through this important part of my sales year. I will never go back to ONdeck again ever. and I am sure they are a great company i have had great use of them in the past and this is not a slam on the company but THIS guy "Scott" needs to be trained on what to say and not to say BEFORE doing homework
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