Review Time
I was told to go to Metro finance to apply for shared ownership property. Communication is beyond poor between Metro and the housing associations (Gecko). Metro pester you with automated texts to upload your documents to their portal. You get the first case worker who answers the phone so its pot luck!! As a first time buyer, I needed advice on finances, but my case worker couldn't answer any questions beyond using the online calculators and crucially told me I didn't need to put in all of my savings towards buying a property. I was allowed to hold some back. He assessed for a 10% deposit and I was led to believe I was on track.
I completed a duty of care assessment which is laughable because Metro went on to demonstrate that they have zero care towards your mental health or finances. Day 3 in the process, I received a call at 5pm, telling me I had to purchase 30% share of property not the 25% I'd been assessed for and to stomp up 25k deposit. I also had let Metro know by the morning!! At this point, I wouldn't have been surprised if my case worker had held me at gun point as well!
My case worker put me under so much pressure and left me feeling totally confused. He didn't talk through any benefits or plan to why I should put more money in. The excuse was that its the HAs decision. As a financial institution Metro should be ashamed! This was unacceptable demand on anyone and it felt like Scam territory!
Thankfully I didn't agree to it, but then I was told I needed to answer how the money I was putting forward for the property would be allocated. Another words I now had to tell my case worker there own calculations for the deposit, solicitor fees, adding furnishing, flooring. And god forbid you might want to keep some of your own money back for life events or an emergency.
There's a real lack of expertise about finance, professionalism, they can't seem to give you the numbers clearly or send you an email with a breakdown of everything to show you the workings out. It's also very slow, it took more than a week and half trying to reserve a property and with all the delays it was then reserved by someone else. Again Metro seemed clueless about when the HAs had already given a property to another person so no shared information.You get one phone call a day from your case worker and don't expect them pick up when you call back.
AI did a better job with the finances, communication and forecasting budgets for 3-5 years! From this companies website, you can tell it's cheap and some of the staff photos do make you wonder who you're giving your money too!
Buying my first home felt overwhelming at first, but partnering with this mortgage broker turned it into a smooth and stress-free experience. They took the time to explain everything clearly, which built my confidence at each stage. A special shoutout to a representative who exceeded my expectations in guiding me through the process. Their patience, professionalism, and meticulous attention to detail made a significant difference – I never felt rushed or confused. I wholeheartedly recommend their services for anyone seeking a smooth, transparent, and supportive journey.
Purchasing my first home was initially intimidating, but collaborating with this mortgage broker made the entire process effortless and stress-free. They ensured everything was explained thoroughly, which instilled confidence at every turn. Special thanks to a representative who went the extra mile to guide me through each step. Their patience, professionalism, and keen attention to detail truly made a difference - I never felt rushed or uncertain. I highly recommend their services for anyone looking for a seamless and supportive experience.
The representatives were absolutely wonderful. They worked incredibly fast to meet our five-day timeline and were always available to take our calls or return them promptly. The communication was exceptional. One representative provided excellent advice on our first mortgage, explaining every step and term clearly. Another was very quick in requesting additional forms when needed and was always ready to help.
I am truly thankful for the team's help! I met a representative at an event, and she was instrumental in starting the process. Thanks to others for their assistance along the way, and finally to another representative for finalizing everything! The process was smooth with great communication from the team. I received valuable advice and support, and now I'm excited to choose my new apartment! Thank you :)
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Metro Finance - Total efficiency in the provision of shared ownership mortgages, support and eligibility testing for Housing Associations, UK wide
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