midlandheart.org.uk

4.4
4.4 Based on 41 reviews

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes acros...

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Average Rating

4.4

/
5

41 Reviews

5 Star
77%
4 Star
11%
3 Star
0%
2 Star
0%
1 Star
11%

All Reviews

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Review Time

Rachel Nugent
Surveyor Ashish from specialist repair visited today. Very thorough inspection. Polite and kind and

Surveyor Ashish from specialist repair visited today.
Very thorough inspection. Polite and kind and friendly. Updated me on what was to be expected next. Very happy with service and communication.

5
Date of experience: Mar 02, 2026
Sarah Wright
Steve did a great job of surveying the property and treating the areas that needed it, he was very p

Steve did a great job of surveying the property and treating the areas that needed it, he was very polite and friendly which made the process run smoothly. I am pleased with the service provided today :)

5
Date of experience: Feb 24, 2026
Wendy Browne
The operatives ,Robert Clarke and Thierry Londa were brilliant. They went over and beyond to make

The operatives ,Robert Clarke and Thierry Londa were brilliant. They went over and beyond to make sure the job was complete.They were polite, helpful and willing to do jobs satisfaction .I would definitely have them back in my house to do work.They carried out the work professionally. Restoring the disappointing service I've had recently. Please send them only when I need work doing.

5
Date of experience: Feb 05, 2026
Lydia Baker
Outstanding support from the repair specialist

The specialist repair surveyor visited today and assisted me with the tenant app and daily repairs. He was incredibly helpful, going above and beyond with his professionalism. An excellent worker who exceeded my expectations! He took the time to explain everything clearly. Great job! I would appreciate it if he could be sent back next time.

5
Date of experience: Jan 21, 2026
Kasey Butler
Exceptional support from the repair surveyor

The repair surveyor visited today and assisted me with the tenant app and daily repairs. He was incredibly helpful, going above and beyond with his professionalism. An excellent worker who exceeded my expectations! He took the time to explain everything clearly. Great job! I would appreciate it if he could be sent back next time.

5
Date of experience: Jan 21, 2026
Giovanni Scott
Great service for mould treatment

The representative came out today to deal with mould and damp issues. The service was excellent and very helpful.

5
Date of experience: Jan 21, 2026
Carole Brown
Thorough assessment for damp and mould

The repair surveyor visited today and was very courteous, introducing himself at the door. He conducted a detailed inspection of the property to identify the issues and offered useful suggestions on how to manage them.

5
Date of experience: Jan 19, 2026
Priscilla Wright
Expertise in addressing damp and mould

The surveyor visited today and displayed exceptional knowledge in his area of expertise. I finally feel we are addressing the persistent wet and mould issues we've faced for years. Thank you!

5
Date of experience: Jan 16, 2026
Appreciation for dedicated staff

Due to ongoing disrepair in my property, I had to bring in legal assistance. This led to a two-day visit from various professionals. If not for employees with their caring attitude and approachable personalities, the service would be lacking. I want to express my gratitude to these individuals and hope they receive recognition for their dedication.

4
Date of experience: Jan 15, 2026
Elton Smith
Disappointment with management and contractors

This organization owns a flat in my building, and over the years, we've dealt with various unsuitable tenants. Recently, they were slow to comply with fire regulations, only completing necessary upgrades last December. The quality of work done was far from satisfactory, and the contractors left the communal areas in poor condition. From my experience, this organization and their contractors show a lack of consideration for neighboring property owners.

1
Date of experience: Jan 14, 2026

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Business Details

  • Midland Heart is a respected housing association providing quality, affordable homes across the Midlands.

    Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do.

    We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you.

    Share your experience on our Trustpilot page and help shape the services we provide.

    (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)See more

  • email feedback@midlandheart.org.uk
  • call 03456020540
  • language https://www.midlandheart.org.uk

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