Review Time
Where to begin?First and foremost. DON'T order from this company.My best friend has ordered from them twice and received 75% of the things he ordered.I ordered once and got 80% of what i ordered.3/3 incomplete orders and a lot of talk with customer support which led nowhere.They sure are cheap which looks good but don't expect to get all you order if you do.1. I ordered and chose ONLY items that were "in storage".2. I paid for the order july 10th 2025.3. I check my order the 17th, now suddenly it's "waiting for items that were not in storage".4. I mail customer support with questions and get a pretty standard answer with "sincere apologies but check my spam folder for status update email.."5. Via email i negotiate (18th to 22nd july) dropping a few items from the order in exchange for some other stuff. All good.6. July 23rd, almost 2 whole weeks after initially ordering, the order was sent out.7. Received my package the 1 august 2025, the package feels a bit on the light side, I open it up and one bit item is missing. 1 of the 2 exactly similar shirts is missing.8. I write with customer support between 1st to 5th august. They claim they scan everything and the fault is mine for not checking the parcel good enough. I know I triple checked everything after opening the package which I write to them.9. In a new email thread starting 8th of august I'm asked by customer support to send photos of the EAN codes. I find a 3 EAN codes from the package and send them photos (8th aug).10. 13th of aug I'm told that those are not correct labels, they want EAN codes of the shirt. The shirt is unmarked and has neither labels nor EAN codes apart from the one i just sent. I sen them photos anyhow to proove the point.11. 5 sept, after a 3 weeks of silent treatment from them, I write anew to customer support asking them what is happening and if they can't just send me a new surplus shirt (value is €9, so it's laughable they fight over this but hey, it is what it is).12. I get an answer, one hour later, that the person is just back from vacation and has checked all systems, cameras and warehouse stock but that it's 100% correct and the fault is at my end, asking me if package was damaged or anything and the courier company might be the culprit. They also claim that they sent me Whatsapp messages the 20th of august. I have NEVER received any Whatsapp-messages from them nor have i had any contact, WHATSOEVER, with them through Whatsapp.13. I take a few days searching through all places where i have my surplus gear and also check garbage for the package remains, no shirt and nothing that indicates the package was opened or damaged before arriving to me, to what I can see anyway.14. September 11, 2025 I write an answer asking; 14a. Why they suddenly claim they wrote to me on Whatsapp when I can clearly see no such thing has been done? 14b. Why Whatsapp when we have ONLY communicated through email until now? 14c. I describe the package as having been wrapped using brown tape.15. 16th of september I get an email requesting me to send photos of the packaging to be able to file a complaint since this company does not use brown tape.16. At this point, I just gave up and didn't answer.If you order from this company:* Take photos of everything.* Save EVERYTHING, especially the packaging* Be ready to answer on every platform* Have patience, or lots of alcohol - you're gonna need it* Don't expect to get all your things anyway
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Military Surplus offers the widest selection of military surplus for sale from around the globe, Combat clothing and camouflage clothes, boots and many more.
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