Review Time
WARNING DONT BE FOOLED WITH 90 DAY MONEY BACK GAURENTEE.
I PURCHASED 4 JARS AND REFUNDED ONLY 1
THEIR RESPON
SE
Hello Wayne,
Thank you for sharing all the details — I truly appreciate it.
The phrase “no questions asked” means that once the guarantee conditions are met, we don’t require a reason for dissatisfaction. We do, however, ask a few basic questions only to confirm eligibility, such as usage duration and consistency. This is standard and ensures the policy is applied fairly to everyone.
Based on the information you provided, your order qualifies for our 90-Day Money Back Guarantee, so we’ll be happy to issue a full refund for one jar from your first order.
Your refund will be issued back to your original payment method in amount of $28.93 AUD, and you’ll receive a confirmation email as soon as it’s completed. (Please allow a 10th business days for your bank or payment provider to process the funds.)
If there’s anything else I can help you with, or if you have any additional questions, please feel free to reach out—we’re always here to help.
Kind regards,
Cristen
Customer Support
Mira Organics
MY REPLY
Sorry but I don’t understand, I’ve used 2 jars and 2 are unopened as I’ve mentioned in my previous emails
You can collect them as I expect a full of $116.95 AUD of what I paid in full not just a patrial refund
Please confirm that you are honouring the full refund and what you want me to do with the product that is useless to me?
THEIR RESPONSE
Hello Wayne,
Thank you for getting back to me and for clarifying this situation with us. I completely understand your concern, and I’m sorry for any confusion this has caused. Rest assured, I’m here to clarify this for you.
Under our 90-Day Money-Back Guarantee, the policy covers a refund for one jar per order, regardless of how many jars were originally purchased. This is outlined in the terms of the guarantee on our website.
Because your request was processed under the 90-Day Money-Back Guarantee, we’re unable to process an additional refund for the unopened jars under that same order.
We have two available options under our policy:
1. 90-Day Money-Back Guarantee
> If you choose this option, our Standard Return Policy will no longer apply.
2. Standard Return Policy
> If you choose this option, the 90-Day Money-Back Guarantee will no longer apply.
For full transparency, you can review the details of our refund policy here:
👉
While we’re unable to issue an additional refund, you may consider gifting the unopened jars to someone you know who is experiencing nerve-related discomfort or to a family member who may benefit from the product.
I understand this may not be the outcome you were hoping for, and I truly apologize for any inconvenience this has caused. If you have any further questions, please let me know — I’m here to help clarify anything further.
Kind regards,
Cristen
Customer Support
Mira Organics
MY REPLY
Your marketing strategies are not honest and you're are fooling the market.
This product you sold has caused a reaction to my skin and can't be used. I open 2 jars and have 2 left.
I will be escalating this further with PAYPAL to sort it out. So no need to respond to me any more
THEIR RESPONSE
MY FINAL REPLY
I STRONGLY RECOMMEND TO PICK WISELY. OR WITH IN 90 DAYS YOUR LIFE WILL BE CURSED FOR LIFE AND WITH NO REFUND😄🧧🤞
Option 1
As we welcome the Year of the Horse, I wish you all the courage and strength to embrace honesty in all aspects of your life. May this new year bring you opportunities to be true to yourself and others, and to live authentically!!
Option 2
Stop miss leading and treating people with contempt or you will burn in hell, the burning feeling that many of your customers trusted in you to stop with buying your cream.
GOOD LUCK IN KEEPING MY MONEY!!!
Mira organics nerve pain relief cream. Bought because it was recommended for pain relief. I have neuropathy from chemo. It does absolutely nothing for this complaint.
The product is available from numerous retailers at widely differing prices. Usually an indication of a poor product.
Mira organics nerve pain relief cream. Bought because it was recommended for pain relief. I have neuropathy from chemo. It does absolutely nothing for this complaint.The product is available from numerous retailers at widely differing prices. Usually an indication of a poor product.
Can't speak to whether it works as I never received the products. I paid NZ$88 for 2 jars & they sent it somewhere else. When I queried where my order had gone they claimed I put in some complete stranger's address instead of my own (what??) & refused to refund my payment. Other reviews show a similar trend in excuses to refuse refunds - their customer service is appalling.
I found this site easy to navigate. The product was exactly as advertised. Their prices were exactly as it was on their site. They were easy to get a hold of when I asked questions. I find their product works well, if used as directed. My delivery took awhile, but it was boxed perfectly with no damage. I have no complaints.
AVOID Placed order for neuropathy cream, less than an hour later I cancelled the order after reading reviews (could of also got cheaper/quicker on Amazon) Their website states you can cancel within 6hrs which I did, they never replied to my request until 4 days later, and then said “it’s been dispatched” and that they’re busy (doesn’t mention anywhere that they’re not UK based so when they do actually reply it’s in the middle of the night) Said I could return the product when it eventually arrived (websites also states it can be returned) - yeah right, I’ve been trying since December asking for a return address with no such luck. They’ve even challenged a dispute with my bank when it’s them that hasn’t stuck to what their website states. DO NOT ORDER FROM THESE!!!
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