Review Time
I am extremely disappointed with the service I received. I applied for a loan five days ago, but the amount has still not been disbursed. The customer representative was unable to address my concerns despite my repeated complaints. They seem to lack control over their insurance partner. There are no solutions provided for customers; you are simply left waiting for the funds you urgently need. I advise against using their app. It has been a very frustrating experience.
This feedback is solely for the customer care of the service. It's crucial to address this, as anyone facing an issue must endure a long wait for a callback, which may or may not happen. There are no replies to emails or callback requests. If there were options for lower ratings for customer service, I would gladly choose them.
This review focuses solely on the customer support experience. Please improve, as anyone needing assistance faces long waits for callbacks that may never come. There are no replies to emails or callback requests. If there were options for zero or negative ratings for customer service, I would gladly choose the lowest.
You can secure a loan without any issues, but be prepared for relentless calls from your family regarding payments, even if they aren't responsible. If your parent’s number is listed, expect frequent calls—over 15 times a day. Consider getting a new SIM card.
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Moneyview is a digital lender with the aim of promoting financial inclusivity, Money View was founded by Puneet Agarwal and Sanjay Aggarwal in 2014. While initially providing customers with a personal financial management solution, Money View today is one of the most popular loan providers in the country. Initial funding was provided by Ribbit Capital and Accel India in 2014. Other investors include Tiger Global, Accel US Growth Fund, Dream Incubator, and Trusted Insight.
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