monster-shop.co.uk

2.7
2.7 Based on 32 reviews

At Monster-Shop we strive to go that extra mile! Whether you need help with a purchase, advice on which game to gift or just a general gaming chat, we're here!...

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Average Rating

2.7

/
5

32 Reviews

5 Star
31%
4 Star
13%
3 Star
0%
2 Star
9%
1 Star
47%

All Reviews

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Review Time

Vincent Foster
Fantastic tambour door for my motor home shower

I received a fantastic tambour door for my motor home shower, which was reasonably priced, well packaged, and delivered quickly. The fitting instructions were also very helpful. I highly recommend this service.

5
Date of experience: Dec 20, 2025
Addison Howard
Great tambour door for my motor home shower

I received a fantastic tambour door for my motor home shower, which was reasonably priced, well packaged, and delivered quickly. The fitting instructions were also very helpful. I highly recommend this service.

5
Date of experience: Dec 16, 2025
Agnes Smith
Disappointing experience with the radiator

I purchased a vertical flat panel radiator, but it turned out to lack a built-in diverter valve like others. The support team suggested it might be a system issue after I bled it, but out of the two radiators I installed that day, the flat panel was ineffective. After spending extra on a diverter, it still doesn't heat properly. I found their offer of a tenner for the inconvenience to be quite insulting.

1
Date of experience: Dec 02, 2025
Garrett T.
Misleading advertising

A friend shared a link for what appeared to be a great Black Friday deal. I ordered a game that I believed was the collector's edition based on the images. When it arrived, I only received the base game, which was overpriced compared to other retailers. The listing used collector's edition images alongside the base game description, which feels like false advertising. Despite my attempts to reach out, I've received no response, and I may need to contact my card provider for a refund. I recommend avoiding this seller.

1
Date of experience: Nov 28, 2025
Kelvin Morris
No item received, no communication

I purchased an item, only to receive a refund nearly a week later without any explanation. It took me a while to understand what happened, and I won't be engaging with this service again.

1
Date of experience: Nov 23, 2025
Nolan P.
Fantastic experience

As a first-time buyer, I had a wonderful experience with this service. Communication was excellent, and delivery was incredibly fast. Definitely a five-star experience.

5
Date of experience: Oct 28, 2025
Earl P.
Late game delivery

I pre-ordered a game and did not receive it until the day after its release. Even though it was shipped the night before, I was disappointed with the delay. I used to be a loyal customer, but I may reconsider future purchases.

2
Date of experience: Oct 11, 2025
Shania Anderson
Poor delivery and service

I do not recommend this service at all. They failed to deliver on time, sent incorrect items, and their communication has been minimal over the last week and a half. I've requested a refund, but based on my experience, I expect it to take a long time.

1
Date of experience: Sep 01, 2025
Jordie Clark
Frustrating experience with the order

I cannot recommend this service. On 22/08/2025, I ordered a boxing dummy for my son's birthday. They took my payment but only sent the base and claimed the item was out of stock. After some back and forth, they sent another base instead of the actual dummy. Their lack of professionalism and communication was disappointing. I was warned about the return policy, which was unreasonable given the situation. I will not be using this service again.

1
Date of experience: Aug 22, 2025
Coloman Wright
No product, no refund

Weeks have gone by since placing my order. I received a tracking number that doesn't work and have had no communication. I'm now pursuing a refund through my card provider.

1
Date of experience: Jul 14, 2025

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