Name: moodmelbourne.com
Telephone: 000000000
Rating: 3.3

Lyndal M Guest

I purchased a pair of shoes. They arrived after 5 weeks. The business is not located in Melbourne, t

I purchased a pair of shoes. They arrived after 5 weeks. The business is not located in Melbourne, these shoes are from the backstreets of China! The quality was terrible do not even think your shoes will look like the images online!! Enquired about returning and i purchased the postage back to China at a cost of $35- more. Seems they never arrived stuck in customs. Countess emails, followed by auto AI responses it's now February and no refund in sight.
BEWARE Customers!!

Date of experience: Feb 11, 2026

Tigerlily W. Guest

2 months ago

Unsatisfactory experience with quality and service

The company has an Australian contact number, but it only leads to a recorded message. The clothing is sourced from overseas and is of very low quality, with inconsistent sizing. The fabric is extremely thin and see-through. I returned my items as instructed and provided the tracking number, but they refused to accept the return and did not issue a refund. This service feels like a scam in every aspect.

Date of experience: Jan 02, 2026

OxY_NoTreK35 Guest

2 months ago

I received regular updates on the...

I received regular updates on the status of my items.

Date of experience: Dec 30, 2025

Clint Baker Guest

2 months ago

My first ordering experience

This was my first time ordering, and I was quite pleased with how straightforward it was; the website is user-friendly. I ordered shoes, the delivery was prompt, and the product matched my expectations perfectly. I'm very satisfied and would recommend it to family and friends!

Date of experience: Dec 22, 2025

Maureen Guest

2 months ago

Deceptive and very poor quality.

Deceptive and very poor quality. I'm dissatisfied with the clothing I received. It's not what was advertised. I would never shop with this service again and feel like I wasted my money. The dress photos shown are nowhere near what I received; it's disappointing.

Date of experience: Dec 20, 2025

GH46 Guest

2 months ago

Not based in Australia

This company claims to be based in Australia but is actually based overseas. They imply that you will receive a full refund upon returning items. This site should be shut down by consumer protection agencies—they do not issue refunds, and all responses to emails are automated, repeatedly asking for the same details. Australians, do not waste your money on this deceptive service.

Date of experience: Dec 18, 2025

Kaylee A. Guest

2 months ago

Rarely leave reviews

I rarely leave reviews, but the sandals truly impressed me. The arch support is excellent and they look fantastic as well.

Date of experience: Dec 18, 2025

Maxine Brooks Guest

2 months ago

Quality made the wait worthwhile

Shipping took a bit longer this time, but the quality definitely made up for it. The blazer resembles something you'd find in a boutique.

Date of experience: Dec 15, 2025

Charisse Long Guest

2 months ago

Excellent quality and communication

Excellent quality items and outstanding communication.

Date of experience: Dec 15, 2025

Sol Cooper Guest

2 months ago

A positive experience

From the moment I placed my order to the delivery of my items, I was kept informed about the progress. Once my order was packed, I could easily track where my items were in the process.