moodmelbourne.com

3.3
3.3 Based on 161 reviews

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Average Rating

3.3

/
5

161 Reviews

5 Star
41%
4 Star
17%
3 Star
4%
2 Star
1%
1 Star
37%

All Reviews

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Review Time

Lyndal M
I purchased a pair of shoes. They arrived after 5 weeks. The business is not located in Melbourne, t

I purchased a pair of shoes. They arrived after 5 weeks. The business is not located in Melbourne, these shoes are from the backstreets of China! The quality was terrible do not even think your shoes will look like the images online!! Enquired about returning and i purchased the postage back to China at a cost of $35- more. Seems they never arrived stuck in customs. Countess emails, followed by auto AI responses it's now February and no refund in sight.
BEWARE Customers!!

1
Date of experience: Feb 11, 2026
Tigerlily W.
Unsatisfactory experience with quality and service

The company has an Australian contact number, but it only leads to a recorded message. The clothing is sourced from overseas and is of very low quality, with inconsistent sizing. The fabric is extremely thin and see-through. I returned my items as instructed and provided the tracking number, but they refused to accept the return and did not issue a refund. This service feels like a scam in every aspect.

1
Date of experience: Jan 02, 2026
OxY_NoTreK35
I received regular updates on the...

I received regular updates on the status of my items.

4
Date of experience: Dec 30, 2025
Clint Baker
My first ordering experience

This was my first time ordering, and I was quite pleased with how straightforward it was; the website is user-friendly. I ordered shoes, the delivery was prompt, and the product matched my expectations perfectly. I'm very satisfied and would recommend it to family and friends!

4
Date of experience: Dec 22, 2025
Maureen
Deceptive and very poor quality.

Deceptive and very poor quality. I'm dissatisfied with the clothing I received. It's not what was advertised. I would never shop with this service again and feel like I wasted my money. The dress photos shown are nowhere near what I received; it's disappointing.

1
Date of experience: Dec 20, 2025
GH46
Not based in Australia

This company claims to be based in Australia but is actually based overseas. They imply that you will receive a full refund upon returning items. This site should be shut down by consumer protection agencies—they do not issue refunds, and all responses to emails are automated, repeatedly asking for the same details. Australians, do not waste your money on this deceptive service.

1
Date of experience: Dec 18, 2025
Kaylee A.
Rarely leave reviews

I rarely leave reviews, but the sandals truly impressed me. The arch support is excellent and they look fantastic as well.

5
Date of experience: Dec 18, 2025
Maxine Brooks
Quality made the wait worthwhile

Shipping took a bit longer this time, but the quality definitely made up for it. The blazer resembles something you'd find in a boutique.

4
Date of experience: Dec 15, 2025
Charisse Long
Excellent quality and communication

Excellent quality items and outstanding communication.

5
Date of experience: Dec 15, 2025
Sol Cooper
A positive experience

From the moment I placed my order to the delivery of my items, I was kept informed about the progress. Once my order was packed, I could easily track where my items were in the process.

5
Date of experience: Dec 15, 2025

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