Review Time
I found Gillian and Emma from Mountgrange Heritage an absolute pleasure to work with. They are consummate professionals and are committed to making things happen,chasing conveyancing and really staying on top of the process. If your serious about buying or selling, I would highly recommend their services and would certainly use them again.
Natalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
13 September 2025Im absolutely delighted with… Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction smooth and timely. He went above and beyond to be sure the seller and I were both kept happy, arriving at a fair price which worked for both parties. There were never any problems with finding time for answering questions, or for arranging flat viewings at short notice. A wonderfully open and honest transaction ( very different to previous experiences I've had with different estate agents). Alex, I thoroughly appreciate your expertise- thank you so very much .
Where do I even begin?Let me start by saying I don’t usually write reviews. In fact, I’ve only written four glowing five-star tributes for a handful of amazing restaurants. So when I log in to leave a one-star, you can bet it’s for a very “special” cause. Mount Grange Heritage has earned it for all the wrong reasons. This agency has somehow perfected the art of doing the bare minimum — and still failing at it. If you want your concerns ignored, your emails ghosted, and your deposit docked for problems you flagged months earlier, then congratulations: you’ve found your dream letting agent.From move-in we flagged flooring, doorknobs, and other issues that somehow hadn’t even made it into the official inventory report. We raised them immediately to avoid problems later — we got some response, but they never followed up on it. We raised the issues again, repeatedly. Any follow up? Nothing. Our supposed main point of contact, our senior property manager, was the biggest ghoster of them all. I emailed and called her up to five times to report about a broken blind, but was repeatedly ignored. When a suspected waterleak in the floor worsened — an issue we had flagged on day one — we begged for someone to come. Again, nothing.How convenient, then, that at move-out the landlord suddenly tried to deduct £580 for the floor and a staggering £1,230 in total from our deposit. All for issues we had reported from the very beginning. Not such a surprise why the agency had ghosted us now — far more convenient to let tenants take the blame and pay for it simultaneously.Everyone knows agencies ultimately serve landlords — fine. But if your business model is to act as a reverse Robin Hood, taking from tenants to line landlords’ pockets, at least be subtle about it. Mount Grange Heritage can’t even manage that. Their supposed values of integrity, respect, and professionalism? A complete joke. Respect = ignoring tenants. Integrity = letting problems rot. Professionalism = making tenants do the heavy lifting while the agency hides behind the landlord.So here’s the bottom line: if you value your sanity, or your money — run — don’t walk — run in the opposite direction in order to avoid Mount Grange´s a masterclass in poor communication and dodged responsibility. A truly remarkable way to turn a flat rental into a full-time headache.
I’ve known Natalie Simpkin-Robles for some time and she’s always been professional, approachable and incredibly reliable. She has great attention to detail, communicates clearly and makes things feel easy and stress-free. A genuinely trustworthy person that I’d recommend to anyone.
I’ve had a fantastic experience with Montgrange Heritage and especially with Veronica Wells, who went above and beyond every step of the way. From the moment I reached out, Veronica was incredibly responsive, professional, and genuinely warm. She guided me through every stage of the rental/purchase process with clarity, efficiency, and unwavering enthusiasm.What stood out most was her attention to detail and her commitment to ensuring everything ran smoothly—from organizing viewings and dealing with paperwork to promptly resolving any questions I had. Veronica’s expertise and positive attitude made the entire experience not only stress-free but also even enjoyable. It’s clear she truly cares about her clients and loves what she does.Kudos to Montgrange Heritage for having such a brilliant property manager on their team! I'm an exceedingly satisfied client and would wholeheartedly recommend both Montgrange Heritage and Veronica Wells to anyone seeking top-notch service and support.
Natalie is very professional with remarkable character. Always reliable and committed, she approaches every task with passion and integrity. Her kindness and dedication make her not only a valuable team member but also a true inspiration to those around her. It’s always a pleasure speaking to Natalie.
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We are an independent estate agent based in Kensington & Notting Hill. If it’s a property for sale or to rent our team can help you find the perfect home.
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