Review Time
Received my order and unfortunately it was the wrong one. But after a couple of emails, the company made up for it and sent me a replacement and they told me to keep the other one as a gift. So far the device works as described and is made very well. Happy customer.
Good video, with clear and concise information over a social media platform, which make a change. From purchase through to delivery I was kept updated through every step, and arrived well packaged and very quickly too.Great item, works well, gives you that burn right from the get go. Nice one guys.
I ordered this exercise device several weeks ago, and found that it was way over my head in the strength needed to use it! This is not a toy and is very much a challenge to use unless the user is above average in strength and wingspan. When I initially wrote a negative review regarding my inability to use it, the company actually offered to replace the model I received with a less challenging model. I received the item today ( much more quickly than the first one!), and found it to still be a bit of a challenge but very “ doable”. In essence, I am very impressed with this company, Mr Sculpt, in their efforts to make a customer ( me) happy and pleased with the item received, and would like to give them the credit they deserve on this format regarding that!
Not a great start from them. Product did not turn and waited a long time before contacted. However I can’t recommend them enough for the after service. Product found problem sorted and delivery arrived. As promised and on time. Very happy with the after service just need to be a bit more proactive.
The product did not fit me well, too strong for me. I wanted to return it but they did not accept a full refund because in theory it was on sale when purchased. At least they accepted and gave back a courtesy 50% refund as a compensation. I found it fair overall this is why I rate it high. Cannot make it 5 stars though.
The incorrect Gorilla Bar was shipped to me inadvertently. I immediately notified Mr. Sculpt that I had received the wrong level of resistance and the Company agreed to send me a replacement unit, and advised me to keep my original purchase as well. I am most impressed by the Company and the product, but being a fresh post-op patient, I am not ready to tackle the medium resistance bar yet. Thank You!
This company is a total scam. I purchased the Gorilla Bar product (which by the way, was shipped straight from China and came weeks later in a dented box). When I decided to return it unopened and everything in original packaging within the 30 days, the company refused to even consider a refund. Apparently once payment is made and the product has been shipped, there will be no consideration for a return. What kind of terms & condition is that?! What are the chances someone returns a product that hasn’t been received in the mail yet?! Slim to none.Additionally, if there is the slightest bit of discount on the item (which there always is one on their website so they can use that excuse forever) they will not consider you for a refund. So either way you’re screwed. This is bad business practices and they’re out to scam. They never intend on giving their customers a refund on unopened items. They won’t consider it even if you email them. REPLY 7/8/25:Hi Justin,If you are truly regretful for my poor experience with your company, why are you replying on here and not to my email? You took the time to respond here but not my email.
As another reviewer has observed, the gorilla bar takes a little breaking in. It isn’t adjustable so be sure to order the right one. I found out after buying it that I should have purchased the more pliant model, as without the assistance of a grab bar I cannot bend it. Neverthless, I will keep the faith, as I feel this is a quality product. I’ve a feeling it’ll be considerably easier to use once it’s been bent a bit, to allow initation traction. If I decide to buy the more pliant model in future I’ll definitely buy from these guys, as they responded to my queries promptly and professionally.
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