Review Time
They increased our membership fees from a yearly rate of 10 Euros without sending any message to 150 (!) Euros, then they made it impossible to cancel the membership via their website after login - we performed the cancellation online, and it looked as if we cancelled, but apparently they didn't perform it in the backend - so they simply charged the money again the next year and the credit card company gave them right! Avoid at any cost!
Similar to other one star reviews, I signed up to this 'free' service several years ago to try their automated mastering. Unbeknownst to me (and everyone else evidently) their 'free tier' ended at the end of January 2025 and everyone was moved on to their £17 a month plan, which you would only actually realise if you scrutinise your outgoings each month. How a company can simply alter your account without any form of communication and start charging you each month without your consent is quite frankly shocking, and this company should be ashamed of their predatory practices which they hide behind citing 'the small print'. I am just amazed that companies can operate in this manner.
I was expecting to receive payment on November 20th, and the reports for the subsequent month on the 25th. When I reached out via email, I got a response saying, “Your account is under review due to artificial reporting.” A few days later, I attempted to contact them again through email, but did not get a response and was unable to access my earnings. Can someone assist me?
I was expecting to receive my payment on November 20th and the reports for the following month on the 25th. After reaching out via email, I got a response saying, “Your account is under review due to artificial reporting.” A few days later, I tried contacting them again but received no reply and couldn't access my earnings. Can someone assist me?
Avoid this company at all costs. It's a major red flag. I attempted to cancel my subscription well ahead of time, but they made it nearly impossible to stop my membership. There’s no clear cancellation option and the process is confusing, making it easy for them to charge you again. Despite my request to cancel, they still took €80 without my consent. This feels misleading and predatory. Their customer service is slow and unhelpful. I strongly advise against signing up; you won't be able to cancel, and they will take your money regardless of your requests. Their practices are unacceptable and unethical. Save yourself the trouble and steer clear of this company.
I've collaborated with the team intermittently over the past few years, and this year I invested in my debut album. They exceeded my expectations with their streaming package, significantly increasing my Spotify listeners. They are completely legitimate, highly professional, and worth the investment if you can afford it. I look forward to working with them again. Highly recommend!
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Music Gateway is a global music industry platform built specifically to empower independent artists, bands, producers, and music professionals. Whether you're looking to distribute music to Spotify, Apple Music, and over 150 digital streaming platforms, or you need professional online mastering to enhance your tracks, Music Gateway offers a full suite of services designed to support your career at every stage.
Our artist-focused platform provides access to music sync licensing opportunities, helping musicians get their songs placed in film, TV, ads, video games, and trailers. Through our exclusive music promotion services, we help increase visibility on streaming platforms and social media, driving real fan engagement and growth.
We pride ourselves on being more than just a digital music distribution company we’re full label services platform for creators who want to break through the noise. Every service is tailored to support independent music, from YouTube monetization and metadata optimization, to playlist pitching and press coverage.
Whether you're an emerging artist or an experienced industry professional, Music Gateway is here to help you grow your audience, earn more from your music, and get discovered. Join our global community of creators and take your music career to the next level.See more
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