Review Time
Buying a house for the first time, I was very nervous however I spoke to Ranvir who was really helpful and gave advice to ease my nerves. Ranvir communicated clearly and timely, and every step of the process was explained in a way that was easier to understand. This made is easier to deal with my conveyancing queries. Thanks again for the help, I will definitely recommend Ranvir to other family and friends and will use him again.
Everything has been going well so far! We carefully compared all the quotes from different conveyancers and created an extensive list of questions for our top choices. The response we received was the only one that felt personalized and genuine (not generated by AI). It was an obvious choice for us!
I’m currently navigating the buying and selling of property and selected the service for my conveyancing needs. I had the pleasure of interacting with a representative who exceeded my expectations by addressing all my questions quickly and offering clear, useful guidance throughout the process. I highly recommend their services.
My experience with the service has been extremely disappointing. The company relies heavily on an online platform, which is acceptable to a degree, but I often needed to contact my conveyancer directly. Unfortunately, my emails went unanswered, leading to frustrating follow-up calls. I was given a contact number for my case handler, but I could never reach her directly. My calls were frequently answered by others who promised to relay my message, or I was sent to voicemail. It often took 24 to 48 hours to receive a callback. Furthermore, when I emailed questions to be forwarded to our vendor, they were not communicated until I followed up 10 days later. In short, my emails were ignored until I called again, and I couldn't connect with my case handler without repeated attempts. Our purchase ultimately fell through, which has not changed my view of the service. Lastly, I received an email stating we were owed a refund due to the deal not proceeding, but the amount refunded was less than expected. I truly believe they lack the necessary competence and would advise others to steer clear.
I'm giving a 3-star rating as I was asked to review just 3 days after starting the process, so I can only share my initial experience. I've received several emails after confirming my instructions, but I haven’t received a separate email to log in and begin the process. While I understand the emails are automated, they seem a bit disjointed. I've reached out to the support team but haven't heard back yet.
Currently in the midst of a property transaction, I have been thoroughly impressed by the service so far. The initial support was excellent, and now I’m working with another representative. They have a great online system that tracks our progress, and communication has been proactive and easy to follow. All my queries have been answered promptly, making the process seamless and stress-free so far.
I had a very positive experience with the representative during the initial phase of my conveyancing process. He was clear, responsive, and took the time to explain each step, making the whole experience feel much less overwhelming. The communication was prompt and professional, and any questions I had were addressed efficiently. It was a great first impression and exactly what I hoped for at the beginning of such an important process.
The representative initiated the process smoothly, and the experience was fantastic. His responses were incredibly quick and his professionalism was top-notch. All of my questions were addressed immediately, and he managed to get my case loaded in a matter of hours. This is my second time using his services, and I would certainly do so again. Highly recommended!
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